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Information about Hotel Casa Santiago Tulum

In Tulum (La Veleta)

Make yourself at home in one of the 6 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Your Select Comfort bed comes with Frette Italian sheets. Rooms have private furnished patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.With a stay at Hotel Casa Santiago Tulum, you'll be centrally located in Tulum, within a 15-minute drive of Tulum Beach and Tulum National Park. This hotel is 5.2 mi (8.3 km) from Tulum Mayan Ruins and 3.5 mi (5.7 km) from Gran Cenote.Featured amenities include express check-in, express check-out, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Treat yourself with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Services of Hotel Casa Santiago Tulum

  • Diving
  • Invoice provided
  • Barber/beauty shop
  • Outdoor pool
  • Process in place to check health of guests
  • Physical distancing rules followed
  • Outdoor pool (all year)
  • Tour desk
  • Physical distancing in dining areas
  • Terrace
  • Family rooms
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Delivered food is securely covered
  • Staff follow all safety protocols as directed by local authorities
  • Tennis court
  • Shuttle service (additional charge)
  • Fire extinguishers
  • Golf course (within 3 km)
  • Sun terrace
  • Property is cleaned by professional cleaning companies
  • Snorkelling
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Hand sanitizer in guest accommodation and key areas
  • Guest accommodation sealed after cleaning
  • Canoeing
  • Luggage storage
  • Fishing
  • Food can be delivered to guest accommodation
  • Massage
  • Thermometers for guests provided by property
  • Private check-in/check-out
  • Guest accommodation is disinfected between stays
  • CCTV outside property
  • Parking
  • Minimarket on site
  • Airport shuttle (additional charge)
  • Use of cleaning chemicals that are effective against Coronavirus
  • First aid kit available
  • Airport shuttle
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Concierge service
  • Currency exchange
  • Contactless check-in/check-out
  • Laundry
  • CCTV in common areas
  • Pool/beach towels
  • Live music/performance
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • Daily housekeeping
  • Free WiFi
  • Car hire
  • Cashless payment available
  • Internet services
  • Cooking class
  • WiFi
  • Private parking
  • Hiking
  • Garden
  • Air conditioning
  • Water park
  • Non-smoking rooms
  • Swimming Pool
  • Free parking
  • Express check-in/check-out

Address

Calle 10 Sur entre 5 y 7 Sur, Col. La Veleta

Customers rating

91
201 reviews by TrustYou

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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