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Information about Hotel Luna de Agua

Offering lush gardens with an outdoor pool, Luna de Agua is located just 2 blocks from the main road in Tulum town. This tropical B&B provides free WiFi and free parking. Each functional room here will provide you with cable TV, air conditioning and a balcony overlooking the gardens and pool. A microwave, fridge and coffee maker are provided, while bathrooms include a hairdryer. Other facilities offered at Luna de Agua include a shared lounge and a tour desk. Grocery deliveries can be arranged at an extra cost. Various shops and restaurants can be found within a 5-minute walk of the B&B, while Tulum ADO Bus Station is a 10-minute walk away. Tulum’s Mayan Ruins and beautiful white sand beaches can be reached in 10 minutes by car.

Please inform Hotel Luna de Agua in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Services of Hotel Luna de Agua

  • Tour desk
  • Mobile app for room service
  • Terrace
  • Process in place to check health of guests
  • Internet services
  • Outdoor pool
  • Family rooms
  • Air conditioning
  • Parking garage
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Daily housekeeping
  • Physical distancing rules followed
  • Physical distancing in dining areas
  • WiFi
  • Fax/photocopying
  • Parking
  • Invoice provided
  • Use of cleaning chemicals that are effective against Coronavirus
  • Key access
  • Free parking
  • Swimming Pool
  • Express check-in/check-out
  • Cashless payment available
  • Private parking
  • Guest accommodation sealed after cleaning
  • Garden
  • 24-hour security
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Parking on site
  • Security alarm
  • 24-hour front desk
  • CCTV in common areas
  • Guest accommodation is disinfected between stays
  • Pool/beach towels
  • Contactless check-in/check-out
  • Free WiFi
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Currency exchange
  • Hand sanitizer in guest accommodation and key areas
  • First aid kit available
  • Fire extinguishers
  • Designated smoking area
  • Staff follow all safety protocols as directed by local authorities
  • Food can be delivered to guest accommodation
  • Luggage storage
  • Private check-in/check-out
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Swimming pool

Address

Rio Cadena Mza 539 Lt2

Frequently asked questions

Why should I buy my travel on lastminute.com?

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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