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Information about Encantada Tulum Hotel

With a stay at Encantada Tulum in Tulum, you'll be just steps from Tulum Beach and 13 minutes by foot from Sian Ka'an Biosphere Reserve. This 4-star resort is 3.7 mi (6 km) from Tulum National Park and 4.8 mi (7.8 km) from Playa Paraiso. Relax and unwind with massages and facials. After a day at the private beach, you can enjoy other recreational amenities, which include bicycles to rent. Additional features at this resort include complimentary wireless Internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge). Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite. Enjoy regional cuisine at Encantada Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafés. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary continental breakfast is served daily from 6 AM to noon. Make yourself at home in one of the 8 air-conditioned guestrooms. Rooms have private furnished balconies. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Services of Encantada Tulum Hotel

  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing in dining areas
  • Garden
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Airport shuttle
  • CCTV outside property
  • Breakfast in the room
  • Bar
  • Breakfast takeaway containers
  • Shuttle service (additional charge)
  • Private parking
  • Massage
  • Restaurant
  • Meeting/banquet facilities
  • Non-smoking rooms
  • WiFi
  • Guest accommodation is disinfected between stays
  • Staff follow all safety protocols as directed by local authorities
  • Bikes available (free)
  • Special diet menus (on request)
  • Free WiFi
  • Concierge service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Face masks for guests available
  • Express check-in/check-out
  • Property is cleaned by professional cleaning companies
  • 24-hour security
  • Internet services
  • Private check-in/check-out
  • Non-smoking throughout
  • Physical distancing rules followed
  • Safety deposit box
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Daily housekeeping
  • First aid kit available
  • Air conditioning
  • Guest accommodation sealed after cleaning
  • Access to health care professionals
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Security alarm
  • Cashless payment available
  • Terrace
  • Mobile app for room service
  • Spa and wellness centre
  • Contactless check-in/check-out
  • Lockers
  • 24-hour front desk
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • On-site parking
  • Room service
  • Delivered food is securely covered
  • Hand sanitizer in guest accommodation and key areas
  • Private beach area
  • Beachfront
  • Fire extinguishers
  • Free parking
  • Parking
  • Airport shuttle (additional charge)
  • Smoke alarms

Address

Km 8.7 Carretera Tulum Boca Paila

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  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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