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Information about Casa Don Diego Hotel

This secluded hotel is located outside the village of Tulum, only a short cab ride of the beach. The hotel is surrounded by tropical gardens and offers a gourmet restaurant. Casa Don Diego features air-conditioning and private bathrooms in every guest room. All rooms feature a balcony or terrace. Guests at Casa Don Diego can use the outdoor pool. The hotel also offers a daily à la carte breakfast and an on-site bar that operates until 22:00 hours. Free parking is available on-site.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Services of Casa Don Diego Hotel

  • Board games/puzzles
  • Outdoor pool
  • Library
  • Process in place to check health of guests
  • Garden
  • Express check-in/check-out
  • WiFi
  • Pool/beach towels
  • Pets allowed
  • Snorkelling
  • Thermometers for guests provided by property
  • Safety deposit box
  • Access to health care professionals
  • Airport shuttle
  • Tour or class about local culture
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Massage
  • Bike tours
  • WiFi available in all areas
  • CCTV in common areas
  • Free parking
  • Fire extinguishers
  • Physical distancing in dining areas
  • Daily housekeeping
  • Outdoor pool (all year)
  • Face masks for guests available
  • Invoice provided
  • Air conditioning
  • On-site parking
  • Gift shop
  • Parking
  • Staff follow all safety protocols as directed by local authorities
  • Family rooms
  • Luggage storage
  • Designated smoking area
  • Spa and wellness centre
  • Airport shuttle (additional charge)
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Diving
  • Non-smoking rooms
  • Books, DVDs, music for children
  • Internet services
  • Use of cleaning chemicals that are effective against Coronavirus
  • Swimming Pool
  • Laundry
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • Terrace
  • Shuttle service (additional charge)
  • Physical distancing rules followed
  • First aid kit available
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Calle Tulum M24A Lote 3

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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