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Information about Casa Don Diego Hotel

This secluded guest house is located outside the village of Tulum, only a short cab ride of the beach. The property is surrounded by tropical gardens. Casa Don Diego features air-conditioning and private bathrooms in every guest room. All rooms feature a balcony or terrace. Guests at Casa Don Diego can use the outdoor pool. The hotel also offers a daily breakfast. Free parking is available on-site.

Please inform Casa Don Diego in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. This property will not accommodate hen, stag or similar parties. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Services of Casa Don Diego Hotel

  • Pool/beach towels
  • Tour or class about local culture
  • Airport shuttle (additional charge)
  • Express check-in/check-out
  • Snorkelling
  • Bike tours
  • Family rooms
  • Outdoor pool (all year)
  • Free WiFi
  • Fire extinguishers
  • Internet services
  • Physical distancing rules followed
  • Daily housekeeping
  • Shared kitchen
  • Access to health care professionals
  • First aid kit available
  • WiFi available in all areas
  • Massage
  • Process in place to check health of guests
  • On-site parking
  • CCTV in common areas
  • Free parking
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • WiFi
  • Gift shop
  • Swimming Pool
  • Parking
  • Designated smoking area
  • Books, DVDs, music for children
  • Guest accommodation is disinfected between stays
  • Use of cleaning chemicals that are effective against Coronavirus
  • Outdoor pool
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Invoice provided
  • Hand sanitizer in guest accommodation and key areas
  • Board games/puzzles
  • Library
  • Luggage storage
  • Pets allowed
  • Shuttle service (additional charge)
  • Safety deposit box
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Face masks for guests available
  • Thermometers for guests provided by property
  • Cashless payment available
  • Air conditioning
  • Spa and wellness centre
  • Non-smoking rooms
  • Garden
  • Physical distancing in dining areas
  • Terrace
  • Diving
  • Staff follow all safety protocols as directed by local authorities
  • Airport shuttle
  • Laundry

Address

Calle Tulum M24A Lote 3

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Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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