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Information about Hotel Casa Sofia Tulum with Pool

Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless Internet access, tour/ticket assistance, and a picnic area.. The front desk is staffed during limited hours. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite..#Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: MXN 1600 per person Late check-out fee: MXN 350 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: There is limited hot water on site. Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays. Staff at the property wear personal protective equipment and guests are provided with hand sanitizer. . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash . Special instructions: The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.. Minimum age: 18. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM.

Services of Hotel Casa Sofia Tulum with Pool

  • Parking
  • First aid kit available
  • Designated smoking area
  • WiFi available in all areas
  • Guest accommodation is disinfected between stays
  • Contactless check-in/check-out
  • Pool/beach towels
  • WiFi
  • CCTV in common areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Daily housekeeping
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Cashless payment available
  • Free WiFi
  • Air conditioning
  • Non-smoking rooms
  • 24-hour security
  • Swimming Pool
  • Internet services
  • Invoice provided
  • Free parking
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Terrace
  • Outdoor pool
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Delivered food is securely covered
  • Access to health care professionals
  • Tour desk
  • Outdoor pool (all year)
  • Hand sanitizer in guest accommodation and key areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Shuttle service (additional charge)
  • Process in place to check health of guests
  • Guest accommodation sealed after cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • CCTV outside property
  • Luggage storage
  • Fire extinguishers

Address

Orion Norte s/n , Entre Sagitario y Polar Poniente Region Mza 14 Lote 13, Centro

Customers rating

88
263 reviews by TrustYou

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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