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Information about Hotel Provincia

Located in central San Cristobal de las Casas, 5 minutes’ walk from the Main Square, the central park and the cathedral, Hotel Provincia offers is guests a restaurant in a colonial-style atmosphere. The rustic-style rooms have minimalist décor and wooden details. All rooms have hardwood floors, safe, wooden wardrobe, flat-screen cable TV and telephone line. The bathroom includes a hairdryer and free toiletries, plus it can have a bath or shower. Chiapas offers a very traditional and gourmet cuisine. Guests will be able to explore the typical regional dishes at the property’s restaurant, or explore the options throughout folkloric San Cristobal de las Casas. Arts and crafts markets in the town will display handmade textiles, clothing, ceramics and toys. Surrounding San Cristobal are many interesting places and ecotourism spots, such as the Cañón del Sumidero National Park, which is 1 hour and 30 minutes’ drive away.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Hotel Provincia in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Services of Hotel Provincia

  • Family rooms
  • Staff follow all safety protocols as directed by local authorities
  • Fire extinguishers
  • Internet services
  • Delivered food is securely covered
  • Terrace
  • Currency exchange
  • Safety deposit box
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Tour desk
  • Daily housekeeping
  • Facilities for disabled guests
  • Airport shuttle
  • Guest accommodation is disinfected between stays
  • Physical distancing in dining areas
  • Concierge service
  • WiFi available in all areas
  • Physical distancing rules followed
  • Airport shuttle (additional charge)
  • Use of cleaning chemicals that are effective against Coronavirus
  • Non-smoking rooms
  • 24-hour security
  • WiFi
  • Garden
  • Room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Laundry
  • Guest accommodation sealed after cleaning
  • 24-hour front desk
  • Security alarm
  • Themed dinner nights
  • Contactless check-in/check-out
  • CCTV in common areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Free WiFi
  • Smoke alarms
  • First aid kit available
  • Kid meals
  • Private check-in/check-out
  • Children television networks
  • CCTV outside property
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Luggage storage
  • Restaurant
  • Designated smoking area
  • Shared lounge/TV area
  • Sun terrace
  • Soundproof rooms
  • All plates, cutlery, glasses and other tableware have been sanitized


Calle 1ro de Marzo 9, Centro

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Frequently asked questions

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We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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