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Information about New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma Hotel

Near Petempich Bay

With a stay at New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Puerto Morelos Town Square and Petempich Bay. This 5-star property is 17.2 mi (27.6 km) from Delfines Beach and 18.5 mi (29.7 km) from El Rey Ruins.Treat yourself to a stay in one of the 148 individually decorated guestrooms, featuring indoor private spa tubs and Smart televisions. Your bed comes with down comforters and Frette Italian sheets, and all rooms are furnished with sofa beds. Rooms have private furnished balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 3 spa tubs, and a health club. This property also features complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at The Beach House, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 10:00 AM.

Services of New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma Hotel

  • Commonly-touched surfaces are cleaned with disinfectant
  • 24-hour front desk
  • Valet for wheelchair-equipped vehicle
  • Beach sun loungers
  • Children's toys
  • Outdoor entertainment area
  • Sauna
  • Property confirms they are implementing enhanced cleaning measures
  • Cashless transactions are available
  • Television in common areas
  • Free breakfast
  • Steam room
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Health club
  • Beach umbrellas
  • ATM/banking
  • Pool sun loungers
  • Contactless check-out is available
  • Children's club (free)
  • Shopping on site
  • Outdoor furniture
  • Coworking spaces
  • Gap period enforced between guest stays - 72 hours
  • Temperature checks are available to guests
  • Wheelchair-accessible registration desk
  • Snack bar/deli
  • Hair salon
  • Luggage storage
  • Infant/toddler toys
  • Porter/bellhop
  • Property is cleaned with disinfectant
  • Evening entertainment
  • Wheelchair-accessible pool
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Full-service spa
  • Concerts/live shows
  • Safe-deposit box at front desk
  • Number of bars/lounges - 6
  • Couples/private dining
  • Wheelchair accessible (may have limitations)
  • Staff wears personal protective equipment
  • Babysitting or childcare (free)
  • Free valet parking
  • Social distancing measures are in place
  • Accessible bathroom
  • Number of spa tubs - 3
  • Well-lit path to entrance
  • Contactless check-in is available
  • Spa treatment room(s)
  • Walkway to water
  • Wheelchair-accessible fitness center
  • Terrace
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Free self parking
  • Service animals are allowed
  • Coffee shop or café
  • Number of outdoor pools - 4
  • Multilingual staff
  • Wheelchair-accessible spa
  • Gift shops or newsstand
  • Beach towels
  • Wheelchair-accessible public washroom
  • Fitness facilities
  • Service animals are exempt from fees/restrictions
  • Number of poolside bars - 3
  • Pool umbrellas
  • Coffee/tea in common areas
  • Wheelchair-accessible van parking
  • Tours/ticket assistance
  • Smoke-free property
  • Wheelchair accessible path of travel
  • Swim-up bar
  • Karaoke
  • Staff temperature checks are conducted regularly
  • Concierge services
  • Supervised childcare/activities (free)
  • Wheelchair-accessible on-site restaurant
  • Banquet hall
  • Beach bar
  • Bicycle tour information
  • Wheelchair-accessible meeting spaces/business center
  • Elevator
  • Bicycle parking available
  • Water dispenser
  • Free WiFi
  • Proposal/romance packages available
  • Number of restaurants - 4
  • Property confirms they are implementing guest safety measures
  • Ballroom
  • Airport transportation (surcharge)
  • Picnic area
  • Free newspapers in lobby
  • Computer station
  • Children's games
  • Games
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible concierge desk
  • Wedding services
  • Dry cleaning/laundry service
  • Pets not allowed
  • Reception hall
  • Free beach cabanas
  • Free bicycles on site
  • Garden
  • Grocery/convenience store
  • Guests are provided with free hand sanitizer


Km 27.5 Mza. 37 SM. 12, Bahia Petempich

Customers rating

86 reviews by TrustYou

Hotel badges

  • Family Hotel
  • Resort Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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