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Information about The Pyramid at Grand Oasis Hotel

The hotel is conveniently located in one of the largest and most beautiful sandy beaches of Cancun, close to a number of dining and shopping venues. This exclusive luxury establishment is surrounded by elegant gardens and offers the best live entertainment, music festivals, and in-house facilities. It is the stage where imagination and fun know no bounds. Plenty amenities and various services are offered in order to provide maximum comfort. Guests may make use of the outdoor swimming pool with poolside snack bar, the tennis courts and the in-house gym. Sun loungers with parasols are laid out on site and on the nearby sandy beach.

Services of The Pyramid at Grand Oasis Hotel

  • Board games/puzzles
  • Breakfast in the room
  • Fitness
  • Private check-in/check-out
  • Pool/beach towels
  • Steam room
  • Spa/wellness packages
  • Car hire
  • Access to health care professionals
  • Beauty Services
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Concierge service
  • CCTV in common areas
  • Tour desk
  • Live music/performance
  • Contactless check-in/check-out
  • Breakfast options
  • Fire extinguishers
  • Facial treatments
  • Meeting/banquet facilities
  • Daily housekeeping
  • On-site coffee house
  • 24-hour security
  • Tennis court
  • Outdoor pool (all year)
  • Wine/champagne
  • Special diet menus (on request)
  • Tickets to attractions or shows
  • Water sport facilities (on site)
  • Barber/beauty shop
  • Restaurant
  • Designated smoking area
  • Trouser press
  • Delivered food is securely covered
  • Swimming pool
  • Bottle of water
  • Fax/photocopying
  • Entertainment staff
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Golf course (within 3 km)
  • Plastic bottles for water
  • Themed dinner nights
  • Guest accommodation sealed after cleaning
  • Guests can opt-out of daily cleaning service
  • Ironing service
  • 24-hour front desk
  • Internet services
  • Spa Facilities
  • Laundry
  • Guests have the option to reuse towels
  • Cashless payment available
  • Physical distancing rules followed
  • First aid kit available
  • Games room
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Single-use miniature toiletry bottles (including shampoo, conditioner, body wash, moisturiser, hand soap)
  • Billiards
  • Yoga classes
  • Smoke alarms
  • Key card access
  • Outdoor pool
  • Process in place to check health of guests
  • Garden
  • Express check-in/check-out
  • Dry cleaning
  • WiFi
  • VIP room facilities
  • Lift
  • Sun umbrellas
  • Snorkelling
  • Fitness centre
  • Safety deposit box
  • Spa lounge/relaxation area
  • Bar
  • Kids' club
  • Bingo
  • Beachfront
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Casino
  • Massage
  • Aerobics
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Nightclub/DJ
  • Mobile app for room service
  • Children television networks
  • ATM/cash machine on site
  • Physical distancing in dining areas
  • Indoor play area
  • Shops (on site)
  • Live sport events (broadcast)
  • Secured parking
  • Babysitting/child services
  • Ticket service
  • Air conditioning
  • On-site parking
  • Beach
  • Public Bath
  • Gift shop
  • Staff follow all safety protocols as directed by local authorities
  • Children's playground
  • Shared lounge/TV area
  • Luggage storage
  • Kids' outdoor play equipment
  • Room service
  • Currency exchange
  • Snack bar
  • Tennis equipment
  • Spa and wellness centre
  • Private beach area
  • Table tennis
  • Business centre
  • Use of cleaning chemicals that are effective against Coronavirus
  • Evening entertainment
  • Swimming Pool
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Security alarm
  • Guest accommodation is disinfected between stays
  • Fruits
  • Sun loungers or beach chairs
  • CCTV outside property

Address

Blvd. Kulculcan Km 16.5

Customers rating

81
2374 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Beach Hotel
  • Family Hotel

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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