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Information about Hard Rock Hotel Riviera Maya All-Inclusive - Adult Only Heaven Section Hotel

The centerpiece of Hard Rock Hotel Riviera Maya-Heaven Section, adults-only resort is our spa, one of the most full-featured spas in Latin America, with 75 treatment rooms and hydrotherapy areas offering a thoroughly pampering experience to our adult guests plus saunas and steam rooms. Our location in Mexico's exotic Riviera Maya is truly exceptional. Hard Rock Hotel Riviera Maya-Heaven Section sits on a protected inlet off the Caribbean Sea, a beautiful natural aquarium where guests can kayak, wade, swim or snorkel in tranquil turquoise waters. A freestyle pool, lap pool and cross current pool offer numerous options for a refreshing swim or a workout. This adults-only resort is also an ideal setting for your Riviera Maya wedding, offering complete wedding and honeymoon packages. Our Riviera Maya accommodation's all-inclusive features provide 24-hour room service, in-room wine, a stocked mini-bar and a liquor dispenser in your room , an LCD television w/satellite, individually controlled A/C conditioning, direct dial telephone, unlimited calls to the continental US and Canada, alarm clock, coffee maker, and wireless Internet. Morning, noon or evening, choose from distinctive restaurants offering delectable International, Italian, Asian and French cuisine among other varieties. Hard Rock Hotel Riviera Maya- Heaven Section offers guests Resort Credit to be used towards room upgrades, tours, spa/beauty salon treatments, golf outings, select Colin Cowie Wedding Collections, and more. Resort Credit depends on length of vacation and is applied per room/per stay.

Restaurants available: TORO - enjoy premium cuts of steak and lavish dishes served à la carte. CIAO - finest Italian specialties à la carte. LE PETIT COCHON- remarkable French dishes served à la carte. DIVE - Snack bar by the Heaven -pool. MARTINI BAR- enjoy classic martinis and a selection of top-shelf spirits. RHYTHM BAR- enjoy premium cocktails in a relaxed environment by the spa. JUICE BAR- Enjoy the purest fruit and vegetable mixes. LOBBY BAR- Enjoy premium cocktails by the lobby.

Services of Hard Rock Hotel Riviera Maya All-Inclusive - Adult Only Heaven Section Hotel

  • Tennis
  • Private dining for groups
  • Swimming pool
  • Indoor swimming pool
  • Wireless Internet access
  • Business Center
  • Handicap rooms
  • Outdoor pool
  • Air Conditioning
  • Onsite convention services
  • Free Wi-Fi in public areas
  • Room service
  • spa
  • Restaurant
  • Jacuzzi
  • Golf course
  • Car rental desk



Customers rating

1714 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Luxury Hotel
  • Family Hotel
  • Wellness Hotel
  • Beach Hotel
  • Romantic Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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