Hard Rock Hotel Riviera Maya - All Inclusive

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Km 72, Carretera Cancun-chetumal Puerto Aventuras

Facilities

  • Covid-19 measures
  • wifiFree WiFi
  • Free self parking
  • Maximum number of pets per room 2
  • Babysitting or childcare (surcharge)
Show facilities
Family hotel
Beach hotel
Wellness hotel
Resort
General

Near Kantenah Lagoon

Location

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is by the ocean, within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This 4.5-star property is 4.3 mi (6.9 km) from Chac Mol Cenote and 5.7 mi (9.1 km) from Xpu-ha Beach.

Restaurant

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Rooms

Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Other information

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Check-in:Sun 2 Oct, 15:00-05:30
Check-out:Sun 9 Oct

Select accommodation and board type

2 Oct - 9 Oct
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Reviews for Hard Rock Hotel Riviera Maya - All Inclusive

Facilities at Hard Rock Hotel Riviera Maya - All Inclusive

Covid-19 measures
Guests are provided with free hand sanitizer
Property is cleaned with disinfectant
Social distancing measures are in place
Staff wears personal protective equipment
wifi
Internet
Free WiFi
Parking
Free self parking
Free valet parking
Pets
Maximum number of pets per room 2
Only dogs and cats are allowed
Pet maximum weight in kg is 18
Pet maximum weight in lb is 40
Pets allowed
Children
Babysitting or childcare (surcharge)
Children's club (free)
Children's pool
Supervised childcare/activities (surcharge)
Accessibility
Accessible bathroom
In-room accessibility
Language spoken
Multilingual staff
Food & drink
Coffee/tea in common areas
Grocery/convenience store
Number of bars/lounges - 7
Number of coffee shops/cafes - 2
Number of restaurants - 9
Swimming pool
Number of outdoor pools - 2
Activities
Arcade/game room
Billiards or pool table
Outdoor tennis courts - 2
Tennis on site
Media & technology
Computer station
Television in common areas
Business equipment
Business center
Conference center
Conference space
Conference space size (feet) - 87823
Conference space size (meters) - 8159
Meeting rooms
Bathroom
Roll-in shower
Cleaning services
Dry cleaning/laundry service
Reception service
24-hour front desk
Concierge services
Luggage storage
Porter/bellhop
General
Airport transportation
Airport transportation (surcharge)
ATM/banking
Beach towels
Beach umbrellas
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Cashless transactions are available
Clubhouse
Commonly-touched surfaces are cleaned with disinfectant
Contactless check-in is available
Contactless check-out is available
Contactless food service / room service is available
Designated smoking areas
Designated smoking areas (fines apply)
Electrostatic spray is used for disinfection
Elevator
Express check-in
Express check-out
Fitness facilities
Food and water bowls
Food service has been amended for enhanced safety
Full-service spa
Garden
Gift shops or newsstand
Golf cart
Golf clubs (equipment)
Golf lessons with a pro
Guest accommodation is sealed after cleaning
Hair salon
Handrails in stairways
Hiking/biking trails nearby
Masks are compulsory at the property
Minimum age for COVID-19 test requirement: 2
Nightclub
Number of poolside bars - 1
Number of spa tubs - 1
Number of swim-up bars - 1
On private beach
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (PCR) is required
Pets cannot be left unattended
Property confirms they are implementing enhanced cleaning measures
Property confirms they are implementing guest safety measures
Property does not require health documentation at check-in
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Reservations are required for onsite COVID-19 testing
Sauna
Service animals not allowed
Shopping on site
Snack bar/deli
Spa services on site
Spa treatment room(s)
Staff temperature checks are conducted regularly
Steam room
Temperature checks are available to guests
Terrace
Tours/ticket assistance
Wedding services
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchairs available on site

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Frequently asked questions

What are the check-in and check-out times?

Check-in: Sun 2 Oct, from 15:00 to 05:30
Check-out: Sun 9 Oct, from 12:00

Can I bring my pet with me to this accommodation?

Yes, you are allowed pets at this accommodation.

free_cancellationWhat is the accommodation's cancellation policy?

The policy may depend on room type. Please check your choice's terms.

Have any unanswered questions about this accommodation?

You can contact us via the Need help? section.