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Information about Hard Rock Hotel Riviera Maya - All Inclusive Hotel

Near Kantenah Lagoon

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This 4.5-star property is 4.3 mi (6.9 km) from Chac Mol Cenote and 5.7 mi (9.1 km) from Xpu-ha Beach.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Services of Hard Rock Hotel Riviera Maya - All Inclusive Hotel

  • Nightclub/DJ
  • Cashless payment available
  • Hand sanitizer in guest accommodation and key areas
  • Access to health care professionals
  • Spa and wellness centre
  • Pool with view
  • Business centre
  • Terrace
  • Family rooms
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • On-site parking
  • Beachfront
  • Valet parking
  • Gift shop
  • Swimming Pool
  • Private beach area
  • Pool/beach towels
  • Chapel/shrine
  • Games room
  • Allergy-free room
  • Karaoke
  • Bar
  • Airport shuttle
  • Evening entertainment
  • Kids' club
  • Breakfast takeaway containers
  • Meeting/banquet facilities
  • Shared lounge/TV area
  • Physical distancing in dining areas
  • Staff follow all safety protocols as directed by local authorities
  • Lift
  • Massage
  • Non-smoking rooms
  • Snorkelling
  • Contactless check-in/check-out
  • Outdoor pool (all year)
  • Physical distancing rules followed
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hot tub/jacuzzi
  • Barber/beauty shop
  • Entertainment staff
  • Fitness centre
  • Air conditioning
  • Internet services
  • Food can be delivered to guest accommodation
  • Express check-in/check-out
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Luggage storage
  • Daily housekeeping
  • Babysitting/child services
  • Tennis court
  • Room service
  • First aid kit available
  • Pets allowed
  • Process in place to check health of guests
  • Currency exchange
  • WiFi
  • Free parking
  • Tour desk
  • Canoeing
  • Outdoor pool
  • Parking
  • 24-hour front desk
  • Delivered food is securely covered
  • Airport shuttle (additional charge)
  • Use of cleaning chemicals that are effective against Coronavirus
  • Free WiFi
  • ATM/cash machine on site
  • Garden
  • Private parking
  • Snack bar
  • Restaurant
  • Shops (on site)
  • Non-smoking throughout
  • Concierge service
  • Pool bar
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Water park
  • Guest accommodation is disinfected between stays
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Children's playground
  • Face masks for guests available
  • Sauna
  • Safety deposit box

Address

Km 72, Carretera Cancun-Chetumal

Customers rating

89
3476 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Wellness Hotel
  • Family Hotel

Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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