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Information about Hard Rock Hotel Riviera Maya - All Inclusive Hotel

Near Kantenah Lagoon

Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This 4.5-star property is 4.3 mi (6.9 km) from Chac Mol Cenote and 5.7 mi (9.1 km) from Xpu-ha Beach.

Services of Hard Rock Hotel Riviera Maya - All Inclusive Hotel

  • Allergy-free room
  • Pool/beach towels
  • Airport shuttle
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Concierge service
  • Tour desk
  • Contactless check-in/check-out
  • Meeting/banquet facilities
  • Daily housekeeping
  • Tennis court
  • Outdoor pool (all year)
  • Pool with view
  • Parking
  • Barber/beauty shop
  • Food can be delivered to guest accommodation
  • Restaurant
  • Sauna
  • Entertainment staff
  • 24-hour front desk
  • Internet services
  • Cashless payment available
  • Terrace
  • Physical distancing rules followed
  • First aid kit available
  • Games room
  • Karaoke
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Outdoor pool
  • Process in place to check health of guests
  • Garden
  • Express check-in/check-out
  • Water park
  • Pool bar
  • WiFi
  • Lift
  • Snorkelling
  • Fitness centre
  • Safety deposit box
  • Bar
  • Kids' club
  • Beachfront
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Massage
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Nightclub/DJ
  • Hot tub/jacuzzi
  • ATM/cash machine on site
  • Free parking
  • Physical distancing in dining areas
  • Shops (on site)
  • Non-smoking throughout
  • Babysitting/child services
  • Air conditioning
  • On-site parking
  • Gift shop
  • Staff follow all safety protocols as directed by local authorities
  • Children's playground
  • Shared lounge/TV area
  • Luggage storage
  • Family rooms
  • Room service
  • Currency exchange
  • Snack bar
  • Canoeing
  • Spa and wellness centre
  • Airport shuttle (additional charge)
  • Chapel/shrine
  • Private beach area
  • Business centre
  • Non-smoking rooms
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Evening entertainment
  • Swimming Pool
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Guest accommodation is disinfected between stays
  • Valet parking

Address

Km 72, Carretera Cancun-Chetumal

Customers rating

92
3761 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Family Hotel
  • Wellness Hotel

Frequently asked questions

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We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

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