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Information about Hard Rock Hotel Riviera Maya - All Inclusive Hotel

Near Kantenah Lagoon

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This 4.5-star property is 4.3 mi (6.9 km) from Chac Mol Cenote and 5.7 mi (9.1 km) from Xpu-ha Beach.Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Services of Hard Rock Hotel Riviera Maya - All Inclusive Hotel

  • Process in place to check health of guests
  • Currency exchange
  • Food can be delivered to guest accommodation
  • Children's playground
  • Sauna
  • Babysitting/child services
  • Express check-in/check-out
  • Airport shuttle (additional charge)
  • Non-smoking throughout
  • Concierge service
  • Outdoor pool (all year)
  • Barber/beauty shop
  • Air conditioning
  • Tennis court
  • Hot tub/jacuzzi
  • Entertainment staff
  • Internet services
  • Guest accommodation is disinfected between stays
  • Kids' club
  • Shops (on site)
  • Lift
  • Safety deposit box
  • Canoeing
  • Daily housekeeping
  • First aid kit available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Bar
  • Fitness centre
  • Breakfast takeaway containers
  • Non-smoking rooms
  • Airport shuttle
  • Evening entertainment
  • Physical distancing in dining areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Allergy-free room
  • Shared lounge/TV area
  • Meeting/banquet facilities
  • Luggage storage
  • Delivered food is securely covered
  • Swimming Pool
  • Chapel/shrine
  • Parking
  • WiFi
  • Staff follow all safety protocols as directed by local authorities
  • Terrace
  • Karaoke
  • Contactless check-in/check-out
  • On-site parking
  • Pool/beach towels
  • Valet parking
  • Games room
  • Snorkelling
  • Cashless payment available
  • Room service
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Private beach area
  • Beachfront
  • Face masks for guests available
  • Guest accommodation sealed after cleaning
  • Pool bar
  • Free WiFi
  • Massage
  • Physical distancing rules followed
  • Nightclub/DJ
  • Water park
  • Access to health care professionals
  • Garden
  • Free parking
  • Gift shop
  • 24-hour front desk
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Pool with view
  • Spa and wellness centre
  • Restaurant
  • ATM/cash machine on site
  • Snack bar
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Pets allowed
  • Private parking
  • Family rooms
  • Outdoor pool
  • Business centre
  • Use of cleaning chemicals that are effective against Coronavirus
  • Tour desk

Address

Km 72, Carretera Cancun-Chetumal

Customers rating

87
2788 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Resort Hotel
  • Family Hotel

Frequently asked questions

Why should I buy my travel on lastminute.com?

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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