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Information about Hard Rock Hotel Riviera Maya - All Inclusive Hotel

Near Kantenah Lagoon

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is a 3-minute drive from Dolphinaris Riviera Maya Park and 7 minutes from Puerto Aventuras Marina. This 4.5-star property is 4.3 mi (6.9 km) from Chac Mol Cenote and 4.5 mi (7.2 km) from Ecopark Kantun Chi.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Services of Hard Rock Hotel Riviera Maya - All Inclusive Hotel

  • Dry cleaning/laundry service
  • Spa tub
  • Poolside bar
  • Number of bars/lounges - 7
  • Social distancing measures are in place
  • Golf cart
  • Spa treatment room(s)
  • Wedding services
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Snack bar/deli
  • Contactless check-in is available
  • Luggage storage
  • Meeting rooms
  • Conference center
  • Terrace
  • Wheelchair-accessible registration desk
  • Nightclub
  • Tours/ticket assistance
  • Wheelchair accessible parking
  • Roll-in shower
  • Garden
  • Arcade/game room
  • Swim-up bar
  • Free WiFi
  • Billiards or pool table
  • Designated smoking areas (fines apply)
  • Spa services on site
  • Accessible bathroom
  • Contactless check-out is available
  • Hair salon
  • On private beach
  • Airport transportation
  • Guests are provided with free hand sanitizer
  • Property confirms they are implementing enhanced cleaning measures
  • Beach towels
  • Business center
  • Steam room
  • Shopping on site
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Hiking/biking trails nearby
  • Free self parking
  • Coffee/tea in common areas
  • Staff wears personal protective equipment
  • Designated smoking areas
  • Conference space size (meters) - 8159
  • Supervised childcare/activities (surcharge)
  • Computer station
  • Fitness facilities
  • Golf lessons with a pro
  • Number of restaurants - 9
  • Free valet parking
  • Property is cleaned with disinfectant
  • Clubhouse
  • Golf clubs (equipment)
  • Television in common areas
  • Free breakfast
  • Children's club (free)
  • Multilingual staff
  • Commonly-touched surfaces are cleaned with disinfectant
  • Elevator
  • Staff temperature checks are conducted regularly
  • Wheelchair accessible (may have limitations)
  • Pets not allowed
  • 24-hour front desk
  • Sauna
  • Conference space
  • Express check-out
  • Airport transportation (surcharge)
  • Number of outdoor pools - 2
  • Conference space size (feet) - 87823
  • In-room accessibility
  • Number of coffee shops/cafes - 2
  • Service animals not allowed
  • Tennis on site
  • Outdoor tennis courts - 2
  • Beach umbrellas
  • Temperature checks are available to guests
  • Porter/bellhop
  • Express check-in
  • Property confirms they are implementing guest safety measures
  • ATM/banking
  • Wheelchair-accessible concierge desk
  • Concierge services
  • Grocery/convenience store
  • Full-service spa
  • Gift shops or newsstand

Address

Km 72, Carretera Cancun-Chetumal

Customers rating

93
4013 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Family Hotel
  • Beach Hotel
  • Wellness Hotel

Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

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