Shield with stars icon

Book with confidence - We have plenty of flexible travel options to choose from in case you need to change your plans.

COVID-19 updates. - For information on refunds and cancellations. To change your booking on My lastminute.com. Read up on the latest travel restrictions.

Information about Hard Rock Hotel Riviera Maya - All Inclusive Hotel

Near Kantenah Lagoon

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This 4.5-star property is 4.3 mi (6.9 km) from Chac Mol Cenote and 5.7 mi (9.1 km) from Xpu-ha Beach.

Services of Hard Rock Hotel Riviera Maya - All Inclusive Hotel

  • Beachfront
  • Terrace
  • Shops on site
  • Non-smoking rooms
  • Bar
  • Barber/beauty shop
  • Restaurant
  • Canoeing
  • Safety deposit box
  • Meeting/banquet facilities
  • Sauna
  • Free WiFi
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Hot tub/Jacuzzi
  • Daily housekeeping
  • Family rooms
  • Entertainment staff
  • Nightclub/DJ
  • Concierge service
  • Games room
  • Kids' club
  • ATM/cash machine on site
  • Massage
  • Contactless check-in/check-out
  • Babysitting/child services
  • Room service
  • First aid kit available
  • 24-hour front desk
  • Parking on site
  • Snack bar
  • Karaoke
  • Pets allowed
  • Chapel/shrine
  • Outdoor pool (all year)
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Breakfast takeaway containers
  • Children's playground
  • Water park
  • Cashless payment available
  • Garden
  • WiFi
  • Outdoor pool
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Spa and wellness centre
  • Lift
  • Free parking
  • Swimming Pool
  • Tour desk
  • Valet parking
  • Air conditioning
  • Pool with view
  • Internet services
  • Process in place to check health of guests
  • Private beach area
  • Food can be delivered to guest accommodation
  • Tennis court
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and key areas
  • Luggage storage
  • Shared lounge/TV area
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Non-smoking throughout
  • Delivered food is securely covered
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Business centre
  • Pool/beach towels
  • Allergy-free room
  • Snorkelling
  • Guest accommodation sealed after cleaning
  • Airport shuttle
  • Gift shop
  • Parking
  • Currency exchange
  • Access to health care professionals
  • Express check-in/check-out
  • Physical distancing in dining areas
  • Evening entertainment
  • Fitness centre
  • Pool bar
  • Physical distancing rules followed
  • Airport shuttle (additional charge)

Address

Km 72, Carretera Cancun-Chetumal

Customers rating

89
2599 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Beach Hotel
  • Family Hotel
  • Resort Hotel

Frequently asked questions

Why should I buy my travel on lastminute.com?

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

More hotels near to Puerto Aventuras

Other hotel options

  • Hotel Jerez & Spa

    88
    2022 reviews by TrustYou
    per night from £61
    Estimated price based on searches in the last month