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Information about Viceroy Riviera Maya All Inclusive Hotel

Near Grand Coral Golf Riviera Maya

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge, the poolside bar, or the beach bar. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM. Make yourself at home in one of the 41 air-conditioned rooms featuring private plunge pools and flat-screen televisions. Rooms have private balconies or patios. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and complimentary newspapers.When you stay at Viceroy Riviera Maya All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. This 5-star property is 7.6 mi (12.2 km) from Maroma Beach and 10.7 mi (17.2 km) from Xcaret Eco Theme Park.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this property include complimentary wireless Internet access, concierge services, and wedding services.

Services of Viceroy Riviera Maya All Inclusive Hotel

  • First aid kit available
  • Airport shuttle (additional charge)
  • Airport shuttle
  • Use of cleaning chemicals that are effective against Coronavirus
  • Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal
  • Water cooler/dispenser
  • Gift shop
  • ATM/cash machine on site
  • Hand sanitizer in guest accommodation and key areas
  • Have you removed, or never offered, all plastic bottles for other drinks?
  • Library
  • Ironing service
  • Guests have the option to reuse towels
  • Parking
  • Pool/beach towels
  • Contactless check-in/check-out
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Car hire
  • Tours and activities organized by local guides and businesses offered
  • Currency exchange
  • Cashless payment available
  • Internet services
  • Key card or motion-controlled electricity for guests
  • Private parking
  • Air conditioning
  • 24-hour security
  • Outdoor pool
  • Swimming Pool
  • Snack bar
  • WiFi
  • Have you removed, or never offered, all plastic cutlery and tableware?
  • WiFi available in all areas
  • Fitness centre
  • Physical distancing rules followed
  • Only using water-efficient showers (e.g smart showers, low-flow showerheads)
  • Diving
  • Have you removed, or never offered, all plastic water bottles?
  • Physical distancing in dining areas
  • Process in place to check health of guests
  • Shuttle service (additional charge)
  • Have you removed, or never offered, all plastic cups?
  • Cooking class
  • Newspapers
  • Tour desk
  • Free WiFi
  • Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette
  • Hot tub/Jacuzzi
  • Laundry
  • Guest accommodation sealed after cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Compensate for at least 10% of total annual carbon emissions by purchasing certified carbon offsets
  • Have you removed, or never offered, all single-use plastic miniature shampoo, conditioner, and body wash bottles?
  • Invest a percentage of revenue back into community projects or sustainability projects
  • Special diet menus (on request)
  • Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Fishing
  • Beachfront
  • Food can be delivered to guest accommodation
  • Snorkelling
  • Sauna
  • Private check-in/check-out
  • Recycling bins are available to guests and waste is recycled
  • Green spaces such as gardens/rooftop gardens on the property
  • Room service
  • Wild (non-domesticated) animals are not displayed/interacted with while captive on the property or harvested, consumed, or sold.
  • Themed dinner nights
  • Meeting/banquet facilities
  • Fire extinguishers
  • Parking on site
  • Safety deposit box
  • Daily housekeeping
  • Guest accommodation is disinfected between stays
  • Have you removed, or never offered, all plastic straws?
  • Guests can opt-out of daily cleaning service
  • Non-smoking rooms
  • Concierge service
  • VIP room facilities
  • Allergy-free room
  • Shoeshine
  • Massage
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Bar
  • Valet parking
  • At least 80% of food is sourced from your region
  • Smoke alarms
  • Spa and wellness centre
  • Dry cleaning
  • Outdoor pool (all year)
  • Breakfast in the room
  • Pets allowed
  • Have you removed, or never offered, all plastic stirrers?
  • 24-hour front desk
  • Terrace
  • Restaurant
  • At least 80% of lighting uses energy-efficient LED bulbs
  • Property is cleaned by professional cleaning companies
  • Sun terrace
  • Windsurfing
  • Trouser press

Address

Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco

Customers rating

94
207 reviews by TrustYou

Hotel badges

  • City Hotel
  • Luxury Hotel
  • Romantic Hotel
  • Wellness Hotel
  • Resort Hotel
  • Boutique Hotel

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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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