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Information about Papaya 15 Apartments Hotel

Located in Playa del Carmen, 400 metres from ADO International Bus Station, Papaya 15 Apartments boasts an outdoor pool, barbecue and sun terrace. Playa del Carmen Maritime Terminal is 600 metres from the property.#Please inform Papaya 15 Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of USD 500 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.

Services of Papaya 15 Apartments Hotel

  • Internet services
  • Pool with view
  • Non-smoking rooms
  • Air conditioning
  • Swimming Pool
  • Family rooms
  • Terrace
  • Staff follow all safety protocols as directed by local authorities
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Safety deposit box
  • Access to health care professionals
  • Horse riding
  • Fire extinguishers
  • Process in place to check health of guests
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Sun terrace
  • Property is cleaned by professional cleaning companies
  • Private check-in/check-out
  • Lift
  • Hand sanitizer in guest accommodation and key areas
  • Windsurfing
  • Designated smoking area
  • Solarium
  • Golf course (within 3 km)
  • Non-smoking throughout
  • Laundry
  • Private parking
  • Guest accommodation sealed after cleaning
  • Hot tub/Jacuzzi
  • 24-hour security
  • Express check-in/check-out
  • Pool/beach towels
  • CCTV outside property
  • Guest accommodation is disinfected between stays
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Free WiFi
  • Parking on site
  • Contactless check-in/check-out
  • First aid kit available
  • Outdoor pool (all year)
  • Physical distancing rules followed
  • Hiking
  • Invoice provided
  • Use of cleaning chemicals that are effective against Coronavirus
  • Parking
  • Shallow end
  • Grocery deliveries
  • WiFi available in all areas
  • Free parking
  • WiFi
  • Cashless payment available
  • Outdoor pool
  • Fitness centre
  • Garden

Address

Av. 15 entre calle 6 y calle 8

Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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