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Information about Grand Velas Riviera Maya - All Inclusive Hotel

Near Playa Xcalacoco

A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 5-star property is 11.3 mi (18.2 km) from Xcaret Eco Theme Park.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This property has facilities measuring 94548 square feet (8784 square meters), including a conference center. Free valet parking is available onsite.Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy regional cuisine at Chaka, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Services of Grand Velas Riviera Maya - All Inclusive Hotel

  • Airport shuttle
  • Karaoke
  • Movie nights
  • Shuttle service (additional charge)
  • Bar
  • Lift
  • Cycling
  • Shops (on site)
  • ATM/cash machine on site
  • Restaurant
  • Staff follow all safety protocols as directed by local authorities
  • VIP room facilities
  • Concierge service
  • Laundry
  • Barber/beauty shop
  • Children's playground
  • Children television networks
  • Aerobics
  • Face masks for guests available
  • Outdoor pool (all year)
  • Internet services
  • Fitness centre
  • Food can be delivered to guest accommodation
  • Entertainment staff
  • Themed dinner nights
  • Walking tours
  • First aid kit available
  • Process in place to check health of guests
  • Nightclub/DJ
  • Live sport events (broadcast)
  • Dry cleaning
  • Air conditioning
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Cashless payment available
  • Contactless check-in/check-out
  • Ticket service
  • Golf course (within 3 km)
  • Chapel/shrine
  • WiFi
  • Fax/photocopying
  • Infinity pool
  • Ironing service
  • Valet parking
  • Games room
  • On-site parking
  • Room service
  • Swimming Pool
  • Beachfront
  • Parking
  • Airport shuttle (additional charge)
  • Pool/beach towels
  • Delivered food is securely covered
  • Smoke alarms
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Evening entertainment
  • Physical distancing in dining areas
  • Property is cleaned by professional cleaning companies
  • Breakfast takeaway containers
  • Use of cleaning chemicals that are effective against Coronavirus
  • Massage
  • Grocery deliveries
  • Garden
  • Meeting/banquet facilities
  • Non-smoking rooms
  • Cooking class
  • Physical distancing rules followed
  • Special diet menus (on request)
  • 24-hour security
  • Kids' club
  • Free WiFi
  • Guest accommodation is disinfected between stays
  • Pool bar
  • Bike tours
  • Guest accommodation sealed after cleaning
  • Thermometers for guests provided by property
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Luggage storage
  • Kid meals
  • Safety deposit box
  • Sauna
  • Mobile app for room service
  • Live music/performance
  • Hiking
  • Daily housekeeping
  • Business centre
  • Access to health care professionals
  • Family rooms
  • Facilities for disabled guests
  • Security alarm
  • Babysitting/child services
  • Spa and wellness centre
  • Tour or class about local culture
  • Snack bar
  • Car hire
  • 24-hour front desk
  • Pool with view
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Tour desk
  • Mini golf
  • Fire extinguishers
  • Outdoor pool
  • Breakfast in the room
  • Gift shop
  • Private beach area
  • Free parking
  • Hand sanitizer in guest accommodation and key areas

Address

Carr Cancun-Tulum Km 62

Customers rating

96
720 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Beach Hotel
  • Family Hotel
  • Romantic Hotel
  • Wellness Hotel

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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