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Information about Grand Velas Riviera Maya - All Inclusive Hotel

Near Playa Xcalacoco

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy regional cuisine at Chaka, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 5-star property is 11.3 mi (18.1 km) from Xcaret Eco Theme Park.Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This property has facilities measuring 94548 square feet (8784 square meters), including a conference center. Free valet parking is available onsite.

Services of Grand Velas Riviera Maya - All Inclusive Hotel

  • Airport shuttle
  • Airport shuttle (additional charge)
  • Use of cleaning chemicals that are effective against Coronavirus
  • Gift shop
  • Babysitting/child services
  • Parking
  • First aid kit available
  • Chapel/shrine
  • Hand sanitizer in guest accommodation and key areas
  • Ironing service
  • Private beach area
  • Snack bar
  • ATM/cash machine on site
  • On-site parking
  • WiFi
  • Evening entertainment
  • Mini golf
  • Golf course (within 3 km)
  • Mobile app for room service
  • Live music/performance
  • Delivered food is securely covered
  • 24-hour security
  • Security alarm
  • Nightclub/DJ
  • Internet services
  • Shops (on site)
  • Pool with view
  • Air conditioning
  • Pool/beach towels
  • Car hire
  • Free WiFi
  • Contactless check-in/check-out
  • Valet parking
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Movie nights
  • Fax/photocopying
  • Access to health care professionals
  • Cycling
  • Face masks for guests available
  • Karaoke
  • Luggage storage
  • Lift
  • Outdoor pool
  • Cashless payment available
  • Grocery deliveries
  • Hiking
  • Children's playground
  • Breakfast takeaway containers
  • Garden
  • Tour or class about local culture
  • Smoke alarms
  • 24-hour front desk
  • Themed dinner nights
  • Spa and wellness centre
  • Outdoor pool (all year)
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Entertainment staff
  • Room service
  • Property is cleaned by professional cleaning companies
  • Facilities for disabled guests
  • Kids' club
  • Children television networks
  • Fire extinguishers
  • Meeting/banquet facilities
  • Business centre
  • Concierge service
  • Restaurant
  • Ticket service
  • Games room
  • Special diet menus (on request)
  • Massage
  • VIP room facilities
  • Family rooms
  • Laundry
  • Safety deposit box
  • Guest accommodation is disinfected between stays
  • Cooking class
  • Bike tours
  • Breakfast in the room
  • Daily housekeeping
  • Kid meals
  • Dry cleaning
  • Aerobics
  • Infinity pool
  • Bar
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Food can be delivered to guest accommodation
  • Free parking
  • Swimming Pool
  • Beachfront
  • Non-smoking rooms
  • Fitness centre
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Sauna
  • Guest accommodation sealed after cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Pool bar
  • Process in place to check health of guests
  • Thermometers for guests provided by property
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Shuttle service (additional charge)
  • Barber/beauty shop
  • Walking tours
  • Live sport events (broadcast)
  • Tour desk

Address

Carretera Cancún-Tulum KM 62, Municipio Solidaridad

Customers rating

98
626 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Wellness Hotel
  • Beach Hotel
  • Family Hotel
  • Romantic Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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