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Information about Generations Riviera Maya Resort By Karisma Hotel

On the beach

With a stay at Generations Riviera Maya, Gourmet All Inclusive by Karisma in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Maroma Beach and Sanctuary of Hope and Time Capsule. This 4.5-star property is 6.8 mi (10.9 km) from Puerto Morelos Town Square and 8.8 mi (14.2 km) from Tres Rios Ecopark.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Chef Market, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is included.

Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.Make yourself at home in one of the 162 air-conditioned rooms featuring indoor private spa tubs and LCD televisions. Rooms have private furnished balconies or patios. Wired and wireless Internet access is complimentary, while iPod docking stations and satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Services of Generations Riviera Maya Resort By Karisma Hotel

  • Happy hour
  • Invoice provided
  • Indoor play area
  • Spa and wellness centre
  • Laundry
  • Terrace
  • Aerobics
  • Library
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Face masks for guests available
  • Swimming Pool
  • Gift shop
  • Kids' outdoor play equipment
  • Chapel/shrine
  • Walking tours
  • Mobile app for room service
  • Hand sanitizer in guest accommodation and key areas
  • Airport shuttle
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Family rooms
  • Shuttle service (additional charge)
  • Heated pool
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Mini-market on site
  • ATM/cash machine on site
  • Pool with view
  • Kid meals
  • Hot tub/jacuzzi
  • Barber/beauty shop
  • Open-air bath
  • Contactless check-in/check-out
  • Entertainment staff
  • Staff follow all safety protocols as directed by local authorities
  • Internet services
  • Cycling
  • Massage
  • Physical distancing rules followed
  • Lift
  • Outdoor pool (all year)
  • Food can be delivered to guest accommodation
  • Children television networks
  • Private beach area
  • Air conditioning
  • Access to health care professionals
  • Luggage storage
  • Fitness centre
  • Live music/performance
  • Babysitting/child services
  • Evening entertainment
  • Bar
  • Table tennis
  • Shoeshine
  • Windsurfing
  • Daily housekeeping
  • Car hire
  • WiFi
  • 24-hour front desk
  • Shallow end
  • Guest accommodation is disinfected between stays
  • 24-hour security
  • Board games/puzzles
  • Special diet menus (on request)
  • Cooking class
  • Tennis court
  • Safety deposit box
  • Delivered food is securely covered
  • Thermometers for guests provided by property
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Garden
  • Kids' club
  • Currency exchange
  • Use of cleaning chemicals that are effective against Coronavirus
  • Breakfast in the room
  • Horse riding
  • Diving
  • Physical distancing in dining areas
  • Non-smoking rooms
  • Snorkelling
  • Outdoor pool
  • Breakfast takeaway containers
  • Room service
  • Ironing service
  • Tour desk
  • Pool bar
  • Kid-friendly buffet
  • Billiards
  • Snack bar
  • Concierge service
  • Tour or class about local culture
  • Restaurant
  • WiFi available in all areas
  • Pool/beach towels
  • Guest accommodation sealed after cleaning
  • Smoke alarms
  • Beachfront
  • Children's playground
  • Airport shuttle (additional charge)
  • Dry cleaning
  • Process in place to check health of guests
  • Trouser press
  • Sauna
  • First aid kit available
  • Sun terrace
  • Fishing
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Bike tours
  • Property is cleaned by professional cleaning companies
  • Shops (on site)
  • Free WiFi

Address

KM 45 Carretera Cancun

Customers rating

89
690 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Resort Hotel
  • Family Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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