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Information about Generations Riviera Maya Resort By Karisma Hotel

On the beach

Make yourself at home in one of the 162 air-conditioned rooms featuring indoor private spa tubs and LCD televisions. Rooms have private furnished balconies or patios. Wired and wireless Internet access is complimentary, while iPod docking stations and satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.When you stay at Generations Riviera Maya, Gourmet All Inclusive by Karisma in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Maroma Beach and Puerto Morelos Town Square. This 4.5-star property is 7.5 mi (12.1 km) from Puerto Morelos Beach and 8.8 mi (14.2 km) from Tres Rios Ecopark.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at China Table, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is included.

Services of Generations Riviera Maya Resort By Karisma Hotel

  • Happy hour
  • Family rooms
  • Shops on site
  • Breakfast in the room
  • Table tennis
  • Non-smoking rooms
  • Daily housekeeping
  • Special diet menus (on request)
  • Guests can opt-out of daily cleaning service
  • Restaurant
  • Barber/beauty shop
  • Diving
  • Trouser press
  • Children television networks
  • Entertainment staff
  • Horse riding
  • Property is cleaned by professional cleaning companies
  • Sun terrace
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Kid-friendly buffet
  • Safety deposit box
  • Windsurfing
  • Beachfront
  • Sauna
  • Terrace
  • Guest accommodation sealed after cleaning
  • Evening entertainment
  • Pool/beach towels
  • Aerobics
  • Live music/performance
  • Indoor play area
  • Snorkelling
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Food can be delivered to guest accommodation
  • Guests have the option to reuse towels
  • Shuttle service (additional charge)
  • Guest accommodation is disinfected between stays
  • Thermometers for guests provided by property
  • Billiards
  • Bar
  • Physical distancing in dining areas
  • Invoice provided
  • Currency exchange
  • Heated pool
  • Open-air bath
  • Access to health care professionals
  • Pool bar
  • Physical distancing rules followed
  • Airport shuttle (additional charge)
  • Fitness centre
  • Walking tours
  • Swimming Pool
  • Car hire
  • Mobile app for room service
  • Board games/puzzles
  • Spa and wellness centre
  • Tour desk
  • Private beach area
  • Staff follow all safety protocols as directed by local authorities
  • Tour or class about local culture
  • Lift
  • Hand sanitizer in guest accommodation and key areas
  • Pool with view
  • Process in place to check health of guests
  • Air conditioning
  • Internet services
  • Airport shuttle
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Tours and activities organized by local guides and businesses offered
  • Dry cleaning
  • Gift shop
  • Bike tours
  • Bicycle rental
  • Fishing
  • Kid meals
  • Tennis court
  • Ironing service
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Library
  • Face masks for guests available
  • Delivered food is securely covered
  • Minimarket on site
  • Laundry
  • Children's playground
  • Cashless payment available
  • Shoeshine
  • Breakfast takeaway containers
  • Garden
  • Contactless check-in/check-out
  • Hot tub/Jacuzzi
  • Free WiFi
  • Smoke alarms
  • ATM/cash machine on site
  • Luggage storage
  • Kids' club
  • First aid kit available
  • 24-hour security
  • 24-hour front desk
  • Cooking class
  • Use of cleaning chemicals that are effective against Coronavirus
  • Babysitting/child services
  • Outdoor pool (all year)
  • Room service
  • Chapel/shrine
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Shallow end
  • Concierge service
  • Cycling
  • Snack bar
  • Massage
  • WiFi
  • Outdoor pool
  • WiFi available in all areas
  • Kids' outdoor play equipment

Address

KM 45 Carretera Cancun

Customers rating

94
586 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Resort Hotel
  • Family Hotel

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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