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Information about Generations Riviera Maya Resort By Karisma Hotel

On the beach

Make yourself at home in one of the 162 air-conditioned rooms featuring indoor private spa tubs and LCD televisions. Rooms have private furnished balconies or patios. Wired and wireless Internet access is complimentary, while iPod docking stations and satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.When you stay at Generations Riviera Maya, Gourmet All Inclusive by Karisma in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Maroma Beach and Puerto Morelos Town Square. This 4.5-star property is 8.8 mi (14.2 km) from Tres Rios Ecopark and 10.3 mi (16.6 km) from El Camaleon Mayakoba Golf Course.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Palapa Bar and Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is included.

Services of Generations Riviera Maya Resort By Karisma Hotel

  • Sun terrace
  • Non-smoking rooms
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Breakfast in the room
  • Outdoor pool
  • Delivered food is securely covered
  • Breakfast takeaway containers
  • Ironing service
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Cooking class
  • WiFi
  • Garden
  • Special diet menus (on request)
  • Physical distancing in dining areas
  • Massage
  • Thermometers for guests provided by property
  • Safety deposit box
  • Free WiFi
  • Windsurfing
  • Table tennis
  • Daily housekeeping
  • Sauna
  • Kids' club
  • Luggage storage
  • Guest accommodation is disinfected between stays
  • Billiards
  • First aid kit available
  • 24-hour security
  • Property is cleaned by professional cleaning companies
  • Kid meals
  • Physical distancing rules followed
  • Evening entertainment
  • Horse riding
  • Children's playground
  • Guest accommodation sealed after cleaning
  • Family rooms
  • Private beach area
  • Tour desk
  • Concierge service
  • Currency exchange
  • Pool bar
  • Snack bar
  • Mobile app for room service
  • Open-air bath
  • Tour or class about local culture
  • Babysitting/child services
  • Live music/performance
  • Diving
  • Lift
  • ATM/cash machine on site
  • Restaurant
  • Mini-market on site
  • Tennis court
  • Pool with view
  • 24-hour front desk
  • Use of cleaning chemicals that are effective against Coronavirus
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Kid-friendly buffet
  • Hand sanitizer in guest accommodation and key areas
  • Car hire
  • Heated pool
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Gift shop
  • Swimming Pool
  • Chapel/shrine
  • Spa and wellness centre
  • Laundry
  • Happy hour
  • Airport shuttle
  • Cycling
  • Fishing
  • Face masks for guests available
  • Shops (on site)
  • Bar
  • Shoeshine
  • Access to health care professionals
  • Indoor play area
  • Entertainment staff
  • Library
  • Internet services
  • Kids' outdoor play equipment
  • Invoice provided
  • Fitness centre
  • Children television networks
  • Aerobics
  • Bike tours
  • Food can be delivered to guest accommodation
  • Beachfront
  • Trouser press
  • Air conditioning
  • Outdoor pool (all year)
  • Dry cleaning
  • Hot tub/jacuzzi
  • Barber/beauty shop
  • Snorkelling
  • Contactless check-in/check-out
  • WiFi available in all areas
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Terrace
  • Board games/puzzles
  • Room service
  • Shuttle service (additional charge)
  • Cashless payment available
  • Walking tours
  • Shallow end
  • Airport shuttle (additional charge)
  • Smoke alarms
  • Pool/beach towels


KM 45 Carretera Cancun

Customers rating

631 reviews by TrustYou

Hotel badges

  • Family Hotel
  • Wellness Hotel
  • Resort Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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