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Information about The Yucatan Resort Playa del Carmen, All-Inclusive Hotel

With a hippy chic style, Cacao is a boutique hotel that opened its doors in September of 2014 and features an excellent location on Fifth Avenue in Playa del Carmen. Come and stay in its splendid guestrooms and be pampered with luxurious amenities. Enjoy a delicious cocktail by renowned chef Enrique Olvera at THE BAR, a rooftop bar in an intimate and sophisticated setting with a brand new pool and spectacular views of the Caribbean Sea and Cozumel. Check out NIBS, a restaurant with an innovative menu, exquisite décor by Tommy Hilfiger and a fantastic mural designed by Brazilian artist Eduardo Kobra.

Services of The Yucatan Resort Playa del Carmen, All-Inclusive Hotel

  • Local and international calls
  • Breakfast
  • Non-smoking area
  • Breakfast served to the table
  • TV
  • All inclusive
  • Toiletries
  • Steam bath
  • Room service
  • À la carte dinner
  • Vegetarian meal
  • Sauna
  • Massage
  • Radio
  • Airport Shuttle
  • LGTBIQ friendly
  • Printer
  • Secure parking
  • Valet parking
  • Turndown service
  • Car park
  • Restaurant
  • 24-hour reception
  • Bellboy service
  • Late Check-out
  • Mobile phone coverage
  • Only Adults
  • Poolside snack bar
  • Hi-fi
  • Terrace
  • Laundry service
  • Centrally regulated air conditioning
  • Lift access
  • Snacks
  • Gluten-free meals
  • Gym
  • Sun terrace
  • Ironing set
  • Bar
  • Highchairs
  • Safe
  • Fitness
  • Special dietary options
  • Identification card at arrival
  • Alarm clock
  • Spa centre
  • Breakfast a la carte
  • Wheelchair-accessible
  • Air conditioning in Restaurant
  • Spa treatments
  • Multilingual staff
  • Wake-up service
  • Cable TV
  • Luggage room
  • Wi-fi
  • Wi-fi
  • Photocopier
  • Hairdryer
  • Room size (sqm)
  • Minibar
  • Shower
  • Parasols
  • Café
  • À la carte lunch
  • 24-hour security
  • Sun loungers


5th Avenue Between 30 and 32nd St

Customers rating

336 reviews by TrustYou

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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