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Information about BlueBay Grand Esmeralda All Inclusive Hotel

Near Tres Rios Ecopark

When you stay at BlueBay Grand Esmeralda All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Tres Rios Ecopark and El Camaleon Mayakoba Golf Course. This 4-star property is 5.2 mi (8.4 km) from Maroma Beach and 7 mi (11.2 km) from Quinta Avenida.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. This property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Make yourself at home in one of the 979 guestrooms featuring free minibar items and LCD televisions. Rooms have private balconies or patios. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Services of BlueBay Grand Esmeralda All Inclusive Hotel

  • Meeting/banquet facilities
  • Use of cleaning chemicals that are effective against Coronavirus
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Garden
  • Physical distancing in dining areas
  • WiFi available in all areas
  • Massage
  • Parking
  • WiFi
  • Room service
  • Ironing service
  • 24-hour front desk
  • Free parking
  • Private beach area
  • Beachfront
  • Outdoor pool
  • Fax/photocopying
  • Car hire
  • Business centre
  • Trouser press
  • Process in place to check health of guests
  • Family rooms
  • Currency exchange
  • Guest accommodation is disinfected between stays
  • Free WiFi
  • Heating
  • Concierge service
  • Billiards
  • Face masks for guests available
  • Children's playground
  • Safety deposit box
  • Sauna
  • Kids' club
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Private parking
  • Shops (on site)
  • VIP room facilities
  • Lift
  • Laundry
  • Staff follow all safety protocols as directed by local authorities
  • Pool with view
  • Restaurant
  • Spa and wellness centre
  • Snack bar
  • ATM/cash machine on site
  • Gift shop
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Tour desk
  • Swimming Pool
  • Karaoke
  • Air conditioning
  • Facilities for disabled guests
  • Outdoor pool (all year)
  • Daily housekeeping
  • Cashless payment available
  • Tennis court
  • Babysitting/child services
  • Snorkelling
  • Terrace
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Live music/performance
  • Table tennis
  • Barber/beauty shop
  • Hot tub/jacuzzi
  • Windsurfing
  • Bar
  • Luggage storage
  • Evening entertainment
  • Internet services
  • Physical distancing rules followed
  • Fitness centre

Address

Carretera Federal Chetumal, Puerto Juarez Km.300

Customers rating

76
2334 reviews by TrustYou

Hotel badges

  • Family Hotel
  • Beach Hotel
  • City Hotel
  • Resort Hotel

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During the booking process you will be offered all the services you can add:
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  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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