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Information about Banyan Tree Mayakoba Hotel

Inspired by peace and Asian minimalism, the Triple AAA 5 Diamond resort Banyan Tree Mayakoba incorporates the natural beauty of the surrounding ecosystem to offer a luxurious and tranquil stay.The villas and suites, all with private pools, are surrounded by the wonderful vegetation of the area. Facilities include several incredible restaurants where guests can enjoy regional, national and international dishes. There is also a luxury spa and a PGA golf course.The resort is located on the Riviera Maya in the Mexican Caribbean.

Services of Banyan Tree Mayakoba Hotel

  • Smoke-free property
  • Conference Rooms
  • 24-hour reception / front desk
  • Limousine rental
  • Porter
  • Welcome drink
  • Beauty treatment
  • Beauty salon
  • Babysitting
  • Jacuzzi
  • Bar
  • Wellness area
  • Room service
  • Beach club
  • Ramp access
  • Express check-in/check-out
  • Non-smoking rooms
  • Playground
  • Laundry
  • Beach shuttle
  • Bilingual staff
  • Outdoor swimming pool
  • Free Wifi
  • Health & safety trained staff
  • Valet parking
  • Water sports
  • Cot on request
  • Accessible facilities
  • Children's pool
  • Shoe shine
  • Elevator/Lift
  • Sun Beds
  • Free parking
  • Social distancing measures
  • Shop
  • 24-hour concierge
  • Health & safety protective items
  • Archery
  • Business Centre
  • Medical service
  • Multilingual staff
  • Security guards
  • Golf course
  • Hypoallergenic rooms
  • Children programs
  • Service dogs allowed
  • Lobby
  • Terrace
  • Gym
  • Excursion program
  • 24-hour security
  • Outdoor play area
  • Airport shuttle service (on request)
  • Front desk
  • Tennis
  • Hydrotherapy swimming pool
  • ATM/Cash machine
  • Security
  • spa
  • Doctor on call
  • Safety Deposit Boxes
  • Children's play area
  • Deep cleaning disinfection program
  • Currency Exchange
  • Printing services
  • Fitness centre
  • Tour desk
  • Concierge
  • Hand sanitiser
  • Beach access
  • Spa treatments
  • Staff equipped with protective equipment
  • Night Porter
  • Sauna
  • Kid's Club
  • Luggage room
  • LCD/Projector
  • Car rental desk
  • Restaurant
  • Florist
  • Cots / Cribs
  • Massage services


Carretera Fedral Chetumal-Puerto Juarez Km. 298 Playa del Carmen

Customers rating

785 reviews by TrustYou

Hotel badges

  • Resort Hotel
  • Romantic Hotel
  • Luxury Hotel
  • City Hotel
  • Wellness Hotel
  • Beach Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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