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Information about Banyan Tree Mayakoba Hotel

The vacations you always dreamt of in the Mexican Caribbean are about to come true.Live a unique experience in this exclusive resort in the Riviera Maya, we have been inspired by peace and oriental minimalism we have merged it with the natural beauty of the ecosystems that surround us, to offer you a stay of luxury and harmony, whose priority is your well-being and an unbeatable experience during your vacations.Our resort, located in Riviera Maya, has several villas and suites with private pools, surrounded by the wonderful vegetation of the area, incredible restaurants to taste regional, national and international dishes, as well as a luxury spa and a PGA golf course, among many other spaces that will enchant your senses.We have been awarded worldwide as a Triple AAA 5 Diamond resort, because we believe in our mission: to offer you the most memorable vacations of your life and a simply unforgettable experience.

Services of Banyan Tree Mayakoba Hotel

  • Outdoor swimming pool
  • Free Wifi
  • 24-hour security
  • Service dogs allowed
  • Health & safety trained staff
  • Golf course
  • Bilingual staff
  • Business Centre
  • Wellness area
  • Health & safety protective items
  • Jacuzzi
  • Car rental desk
  • Porter
  • Non-smoking rooms
  • Gym
  • Hydrotherapy swimming pool
  • Welcome drink
  • Beach club
  • Express check-in/check-out
  • Playground
  • Bar
  • Beach shuttle
  • Staff equipped with protective equipment
  • Accessible facilities
  • Tour desk
  • Limousine rental
  • Hypoallergenic rooms
  • Children's pool
  • Smoke-free property
  • Excursion program
  • Beauty salon
  • Concierge
  • Security guards
  • Terrace
  • Medical service
  • LCD/Projector
  • Beauty treatment
  • Shoe shine
  • Cots / Cribs
  • Massage services
  • Children programs
  • Sauna
  • Archery
  • Restaurant
  • Kid's Club
  • Multilingual staff
  • Night Porter
  • Florist
  • Luggage room
  • Tennis
  • Laundry
  • Fitness centre
  • Ramp access
  • 24-hour concierge
  • Sun Beds
  • Beach access
  • Free parking
  • Shop
  • Airport shuttle service (on request)
  • Spa treatments
  • Room service
  • 24-hour reception / front desk
  • Babysitting
  • spa
  • Lobby
  • Social distancing measures
  • Outdoor play area
  • Hand sanitiser
  • Currency Exchange
  • Security
  • Printing services
  • Cot on request
  • Elevator/Lift
  • Safety Deposit Boxes
  • Front desk
  • ATM/Cash machine
  • Doctor on call
  • Deep cleaning disinfection program
  • Conference Rooms
  • Children's play area
  • Valet parking
  • Water sports

Address

Carretera Fedral Chetumal-Puerto Juarez Km. 298 Playa del Carmen

Customers rating

98
699 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Luxury Hotel
  • Family Hotel
  • Romantic Hotel
  • Resort Hotel

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Frequently asked questions

Why should I buy my travel on lastminute.com?

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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