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Information about Banyan Tree Mayakoba Hotel

Near El Camaleon Mayakoba Golf Course

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort has facilities measuring 3310 square feet (308 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.Located in Playa del Carmen, Banyan Tree Mayakoba is by the ocean, within a 15-minute drive of El Camaleon Mayakoba Golf Course and Quinta Avenida. This 5-star resort is 11.8 mi (18.9 km) from Xcaret Eco Theme Park.The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Fitness facilitiesTreat yourself to a stay in one of the 161 guestrooms, featuring private pools and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.Enjoy international cuisine at Sands Beach Club, one of the resort's 11 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Services of Banyan Tree Mayakoba Hotel

  • Breakfast in the room
  • Sun terrace
  • Outdoor pool
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Fax/photocopying
  • Luggage storage
  • Free parking
  • Car hire
  • 24-hour security
  • 24-hour front desk
  • CCTV in common areas
  • Kid meals
  • Delivered food is securely covered
  • Room service
  • Board games/puzzles
  • Special diet menus (on request)
  • Bridal suite
  • Pets allowed
  • Pool bar
  • Ironing service
  • Cooking class
  • Physical distancing in dining areas
  • Garden
  • Meeting/banquet facilities
  • Family rooms
  • Contactless check-in/check-out
  • Currency exchange
  • Non-smoking rooms
  • WiFi
  • Air conditioning
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Facilities for disabled guests
  • Fire extinguishers
  • Outdoor pool (all year)
  • Business centre
  • Tour desk
  • Physical distancing rules followed
  • Private beach area
  • Newspapers
  • Hand sanitizer in guest accommodation and key areas
  • Food can be delivered to guest accommodation
  • Internet services
  • Shoeshine
  • Massage
  • Water sport facilities (on site)
  • Tennis court
  • Access to health care professionals
  • Bar
  • Babysitting/child services
  • Daily housekeeping
  • Fitness centre
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • On-site parking
  • Chapel/shrine
  • Allergy-free room
  • Indoor play area
  • Swimming Pool
  • Gift shop
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • ATM/cash machine on site
  • Terrace
  • Staff follow all safety protocols as directed by local authorities
  • Archery
  • Cycling
  • Shuttle service (additional charge)
  • Hot tub/jacuzzi
  • Concierge service
  • Barber/beauty shop
  • Valet parking
  • Airport shuttle
  • Laundry
  • Cashless payment available
  • Snack bar
  • Spa and wellness centre
  • Mobile app for room service
  • Restaurant
  • Snorkelling
  • Dry cleaning
  • Security alarm
  • BBQ facilities
  • Bike tours
  • Process in place to check health of guests
  • Walking tours
  • First aid kit available
  • Pool/beach towels
  • Airport shuttle (additional charge)
  • Non-smoking throughout
  • Private check-in/check-out
  • Themed dinner nights
  • Smoke alarms
  • Face masks for guests available
  • Beachfront
  • Children's playground
  • Sauna
  • Safety deposit box
  • Parking
  • VIP room facilities
  • Children television networks
  • Kids' club
  • Property is cleaned by professional cleaning companies
  • Free WiFi
  • Guest accommodation is disinfected between stays
  • Live sport events (broadcast)
  • Fishing
  • Shops (on site)
  • Golf course (within 3 km)

Address

Carretera Federal Chetumal, Puerto Juarez Km 298

Customers rating

93
738 reviews by TrustYou

Hotel badges

  • Beach Hotel
  • Wellness Hotel
  • Family Hotel
  • Resort Hotel
  • Golf Hotel
  • Luxury Hotel
  • Romantic Hotel

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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