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Information about Andaz Mayakoba - a Concept by Hyatt Hotel

Near El Camaleon Mayakoba Golf Course

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy local and international cuisine at Cocina Milagro, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the bar/lounge or one of the 2 beach bars. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee. Relax at the full-service spa, where you can enjoy massages. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.Make yourself at home in one of the 214 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and minibars (stocked with some free items).Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free self parking is available onsite.Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is by the ocean, a 3-minute drive from El Camaleon Mayakoba Golf Course and 9 minutes from Quinta Avenida. This 5-star resort is 5.8 mi (9.4 km) from Maroma Beach and 6.3 mi (10.1 km) from Mamitas Beach Club.

Services of Andaz Mayakoba - a Concept by Hyatt Hotel

  • Currency exchange
  • Live sport events (broadcast)
  • Hand sanitizer in guest accommodation and key areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Airport shuttle (additional charge)
  • Airport shuttle
  • WiFi
  • WiFi available in all areas
  • Car hire
  • Walking tours
  • Ironing service
  • Delivered food is securely covered
  • Mini-market on site
  • Pool/beach towels
  • Chapel/shrine
  • Board games/puzzles
  • Snorkelling
  • Spa and wellness centre
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Process in place to check health of guests
  • Tour or class about local culture
  • Golf course (within 3 km)
  • Water sport facilities (on site)
  • First aid kit available
  • Sauna
  • 24-hour front desk
  • Staff follow all safety protocols as directed by local authorities
  • Tennis court
  • Windsurfing
  • Archery
  • Valet parking
  • Private beach area
  • Bridal suite
  • ATM/cash machine on site
  • Fishing
  • Designated smoking area
  • Gift shop
  • Outdoor pool (all year)
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Pets allowed
  • Kid meals
  • Cooking class
  • Non-smoking throughout
  • Free WiFi
  • Access to health care professionals
  • Smoke alarms
  • Cycling
  • Books, DVDs, music for children
  • Air conditioning
  • 24-hour security
  • Happy hour
  • Contactless check-in/check-out
  • Shops (on site)
  • Breakfast takeaway containers
  • Concierge service
  • Cashless payment available
  • Private parking
  • Outdoor pool
  • Garden
  • Massage
  • On-site parking
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Room service
  • Fax/photocopying
  • Babysitting/child services
  • Children television networks
  • Entertainment staff
  • Daily housekeeping
  • Family rooms
  • Facilities for disabled guests
  • Laundry
  • Beachfront
  • Private check-in/check-out
  • Kids' club
  • Diving
  • Fire extinguishers
  • Meeting/banquet facilities
  • Restaurant
  • Canoeing
  • Luggage storage
  • Guest accommodation sealed after cleaning
  • Food can be delivered to guest accommodation
  • Special diet menus (on request)
  • Sun terrace
  • Physical distancing rules followed
  • Face masks for guests available
  • Dry cleaning
  • Bike tours
  • Shuttle service (additional charge)
  • Newspapers
  • Indoor play area
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Physical distancing in dining areas
  • Terrace
  • Live music/performance
  • Fitness centre
  • Evening entertainment
  • Breakfast in the room
  • Pool with view
  • Guest accommodation is disinfected between stays
  • BBQ facilities
  • Free parking
  • Parking
  • VIP room facilities
  • Internet services
  • Swimming Pool
  • Non-smoking rooms
  • Bar


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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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