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Information about Plaza de Oro Hotel

Plaza de Oro is a beautiful hotel in Monterrey City Centre that features a large indoor swimming pool, free continental breakfast and an on-site fitness centre. Plaza de Oro also has a restaurant and bar. Each air-conditioned room at this property comes with a cable TV, a minibar and a private bathroom with free toiletries and a bathtub. They also boast, free Wi-Fi, a safety-deposit box and heating. The property’s Café Paris is open for breakfast, and guests will find a hamburger restaurant within 250 metres. The area also offers taco and sandwich restaurants within 500 metres. Guests at Plaza de Oro also enjoy a business centre, meeting facilities and disabled-accessible facilities, and the city’s most popular museums are located less than 1 km away. The state’s government palace is 2 km from the hotel, while General Mariano Escobedo International Airport is just a 20-minute drive from Plaza de Oro.

Please inform Plaza de Oro in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Fitness centre is closed from Mon 30 Aug 2021 until Thu 30 Sept 2021 Hot tub/jacuzzi is closed from Mon 30 Aug 2021 until Thu 30 Sept 2021 Piscina is closed from Mon 30 Aug 2021 until Thu 30 Sept 2021

Services of Plaza de Oro Hotel

  • Private parking
  • Hot tub/jacuzzi
  • Guest accommodation sealed after cleaning
  • Laundry
  • Cashless payment available
  • Breakfast takeaway containers
  • WiFi available in all areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Property is cleaned by professional cleaning companies
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Valet parking
  • Facilities for disabled guests
  • Hand sanitizer in guest accommodation and key areas
  • Restaurant
  • Staff follow all safety protocols as directed by local authorities
  • 24-hour front desk
  • Meeting/banquet facilities
  • Process in place to check health of guests
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • First aid kit available
  • Indoor pool
  • Air conditioning
  • Family rooms
  • Swimming Pool
  • Non-smoking rooms
  • On-site parking
  • Delivered food is securely covered
  • Fitness centre
  • WiFi
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Dry cleaning
  • Face masks for guests available
  • Parking
  • Fax/photocopying
  • Free parking
  • Bar
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation is disinfected between stays
  • Business centre
  • Free WiFi
  • Internet services

Address

Avenida Hidalgo 461 Colonia Centro

Customers rating

93
606 reviews by TrustYou

Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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