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Information about Hotel Universal

Hotel Universal is situated in Mexico City. Offers free wi-fi in common areas, free parking and 24h front desk, as well as free luggage storage.You need to know:· Access to units by stairs· Express check-in and check-out· No pets allowed· Non-smoking propertyThe property staff will provide room service.Amenities are featured 24h security, towels, bed linens and wake-up call service.#Please inform Hotel Universal in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Services of Hotel Universal

  • Smoke alarms
  • Food can be delivered to guest accommodation
  • Free WiFi
  • 24-hour front desk
  • Cashless payment available
  • Invoice provided
  • All plates, cutlery, glasses and other tableware have been sanitized
  • 24-hour security
  • Express check-in/check-out
  • Security alarm
  • Guest accommodation sealed after cleaning
  • Luggage storage
  • CCTV in common areas
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • First aid kit available
  • Free parking
  • Process in place to check health of guests
  • Use of cleaning chemicals that are effective against Coronavirus
  • Vending machine (drinks)
  • Tour desk
  • Private parking
  • Physical distancing rules followed
  • Staff follow all safety protocols as directed by local authorities
  • Daily housekeeping
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Delivered food is securely covered
  • WiFi
  • Vending machine (snacks)
  • Room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Non-smoking rooms
  • Internet services
  • Fire extinguishers
  • Parking
  • Hand sanitizer in guest accommodation and key areas
  • Guest accommodation is disinfected between stays
  • Parking on site
  • Non-smoking throughout
  • Mobile app for room service
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Face masks for guests available

Address

Calzada de Guadalupe 25 Colonia Maza

Customers rating

80
367 reviews by TrustYou

Frequently asked questions

Why should I buy my travel on lastminute.com?

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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