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Information about Hotel Isabel

Centrally located, 5 minutes’ walk from Mexico City Cathedral and the Zócalo Main Square, Hotel Isabel offers 24-hour reception and free Wi-Fi. It features an attractive central courtyard with columns. All rooms feature a laptop safe, sofa, cable TV and a private bathroom with a shower. Some of the rooms also have a balcony. The hotel has a restaurant and a bar. Room service is available and packed lunches can be requested. Luggage storage and a laundry service are offered. There is a tour desk and an airport shuttle service is available for an extra charge.

Please inform Hotel Isabel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please note that a refundable deposit of $150 MXN is required for remote control. Please note that the elevator will be unavailable from 01-05-2020 to 31-05-2020. During this period, guests must use the stairs.

Services of Hotel Isabel

  • Breakfast in the room
  • Smoke alarms
  • Process in place to check health of guests
  • Packed lunches
  • WiFi
  • Private check-in/check-out
  • Lift
  • Safety deposit box
  • Access to health care professionals
  • Airport shuttle
  • Tour or class about local culture
  • Bar
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • CCTV in common areas
  • Tour desk
  • Property is cleaned by professional cleaning companies
  • Fire extinguishers
  • Physical distancing in dining areas
  • Daily housekeeping
  • 24-hour security
  • Face masks for guests available
  • Non-smoking throughout
  • Invoice provided
  • Facilities for disabled guests
  • Ticket service
  • Walking tours
  • Staff follow all safety protocols as directed by local authorities
  • Food can be delivered to guest accommodation
  • Restaurant
  • Family rooms
  • Luggage storage
  • Room service
  • Currency exchange
  • Delivered food is securely covered
  • Airport shuttle (additional charge)
  • Kid meals
  • Non-smoking rooms
  • 24-hour front desk
  • Breakfast takeaway containers
  • Internet services
  • Use of cleaning chemicals that are effective against Coronavirus
  • Laundry
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Security alarm
  • Sun terrace
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • Shuttle service (additional charge)
  • Physical distancing rules followed
  • First aid kit available
  • CCTV outside property
  • Karaoke
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Isabel la Catolica 63

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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