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Information about Hotel Sueño Maya

Featuring free WiFi, Hotel Sueño Maya is situated in Isla Mujeres, 300 metres from Norte Beach and 7 km from Cancun Underwater Museum. All rooms boast a TV with cable channels and a private bathroom. The property is non-smoking and is set 14 km from La Gran Plaza Cancun. The rooms at the hotel have air conditioning and a wardrobe. National park El Garrafón is 7 km from Hotel Sueño Maya, while Plaza las Américas Cancún Mall is 10 km from the property. The nearest airport is Cancún International Airport, 28 km from the accommodation.

Please inform Hotel Sueño Maya in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Services of Hotel Sueño Maya

  • Use of cleaning chemicals that are effective against Coronavirus
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Fire extinguishers
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Safety deposit box
  • Guest accommodation sealed after cleaning
  • Face masks for guests available
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Air conditioning
  • Non-smoking throughout
  • Staff follow all safety protocols as directed by local authorities
  • Guest accommodation is disinfected between stays
  • Free WiFi
  • Invoice provided
  • Physical distancing rules followed
  • CCTV in common areas
  • Internet services
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • First aid kit available
  • Non-smoking rooms
  • Contactless check-in/check-out
  • WiFi
  • Cashless payment available

Address

Av. Fco. I. Madero Lt. 12 Mza. 24 Col. Centro

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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