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Information about Hotel Sueno Maya

Near Parador Fotográfico

With a stay at Hotel Sueno Maya, you'll be centrally located in Isla Mujeres, a 6-minute walk from Norte Beach and 15 minutes by foot from Garrafon Natural Reef Park. This hotel is 4.5 mi (7.3 km) from Punta Sur and 6.1 mi (9.7 km) from Mujeres Beach.The following facilities or services will be unavailable from September 1 2021 to September 1 2022 (dates subject to change): Dining venue(s)Fitness facilitiesShuttle servicesMake yourself at home in one of the 18 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads.Featured amenities include express check-out and a safe deposit box at the front desk.

Services of Hotel Sueno Maya

  • Non-smoking rooms
  • Street parking
  • Contactless check-in/check-out
  • Cashless payment available
  • Guest accommodation is disinfected between stays
  • First aid kit available
  • Invoice provided
  • Guest accommodation sealed after cleaning
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Internet services
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Adult only
  • Air conditioning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Hand sanitizer in guest accommodation and key areas
  • Physical distancing rules followed
  • WiFi
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Non-smoking throughout
  • Free WiFi
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Safety deposit box
  • Use of cleaning chemicals that are effective against Coronavirus
  • CCTV in common areas
  • Face masks for guests available

Address

Av. Fco. I. Madero Lt. 12, Mza. 24 Col. Centro

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Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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