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Information about Hotel Sueño Maya

Featuring free WiFi, Hotel Sueño Maya is situated in Isla Mujeres, less than 1 km from Isla Mujeres Beach and 7 km from Cancun Underwater Museum. The property is around 7 km from National park El Garrafón, 10 km from Plaza las Américas Cancún Mall and 14 km from La Gran Plaza Cancun. Some rooms at the property have a balcony with a sea view. The hotel will provide guests with air-conditioned rooms offering a wardrobe, a safety deposit box, a TV and a private bathroom with a shower. Certain rooms are equipped with a kitchenette with a fridge. At Hotel Sueño Maya rooms come with bed linen and towels. The nearest airport is Cancún International Airport, 28 km from the accommodation.

Please inform Hotel Sueño Maya in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Services of Hotel Sueño Maya

  • Fire extinguishers
  • Face masks for guests available
  • Safety deposit box
  • WiFi
  • Hand sanitizer in guest accommodation and key areas
  • Physical distancing rules followed
  • Use of cleaning chemicals that are effective against Coronavirus
  • Staff follow all safety protocols as directed by local authorities
  • Invoice provided
  • Internet services
  • Cashless payment available
  • Non-smoking throughout
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • CCTV in common areas
  • Non-smoking rooms
  • Guest accommodation is disinfected between stays
  • Air conditioning
  • First aid kit available
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Contactless check-in/check-out
  • Free WiFi

Address

Av. Fco. I. Madero Lt. 12 Mza. 24 Col. Centro

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Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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