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Information about Hotel Isleño

Hotel Isleño is located in the northern side of Isla Mujeres. It features free Wi-Fi access and is 600 metres from the beachfront. The air-conditioned rooms here will provide a 32-inch flat-screen TV, small fridge, desk, towels and linens. The bathroom has a shower and provides free toiletries. They offer a colonial-style décor and a safe. Guests will be able to explore bars and restaurants located just 1 block away. Typical local dishes, Mexican cuisine and seafood are all popular on Isla Mujeres. At Hotel Isleño you will find a terrace. Other facilities offered include a tour desk. The hotel is 2.6 km from Dolphin Discovery Isla Mujeres, 6.5 km from National Park El Garrafón and Cancun can be reached in a 20-minute ride by ferry.

A damage deposit of USD 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that guests who pay with American Express are required to make a deposit via PayPal to secure their reservation (see Hotel Policies). The property will contact you with instructions after booking. Please note that all guests are requested to show a valid Passport or ID along with their credit card when paying for their reservation with a credit card. Guests who cannot provide a valid ID will not be accommodated.

Services of Hotel Isleño

  • Use of cleaning chemicals that are effective against Coronavirus
  • Sun terrace
  • WiFi
  • Non-smoking rooms
  • Shared lounge/TV area
  • 24-hour front desk
  • Games room
  • Hand sanitizer in guest accommodation and key areas
  • Tour desk
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Fax/photocopying
  • Board games/puzzles
  • Fire extinguishers
  • CCTV in common areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Guest accommodation sealed after cleaning
  • Air conditioning
  • Business centre
  • Cashless payment available
  • Children television networks
  • Family rooms
  • Terrace
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Guest accommodation is disinfected between stays
  • Staff follow all safety protocols as directed by local authorities
  • Indoor play area
  • Free WiFi
  • Books, DVDs, music for children
  • Property is cleaned by professional cleaning companies
  • 24-hour security
  • Safety deposit box
  • Non-smoking throughout
  • Face masks for guests available
  • Luggage storage
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Physical distancing rules followed
  • Internet services
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Address

Av. Francisco I. Madero 8

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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