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Information about Hotel Media Luna

Pamper yourself with onsite massages or take in the view from a terrace.. Featured amenities include complimentary wired Internet access and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours)..#The following facilities or services will be unavailable from January 1 2022 to June 1 2022 (dates subject to change): Dining venue(s). Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: MXN 1 per night We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Airport shuttle fee: MXN 500 per vehicle (roundtrip, maximum occupancy 4) Airport shuttle fee per child: MXN 500 (roundtrip) Early check-in is available for a fee (subject to availability, amount varies) Late check-out is available for a fee (subject to availability, amount varies) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old No onsite parking is available This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a security system, and a first aid kit . Special instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.. Minimum age: 18. Check in from: 2:00 PM. Check in to: 11:00 PM. . Check out: 12:30 PM. House Rule: Children welcome. House Rule: Pets welcome (restrictions apply). House Rule: Smoking permitted.

Services of Hotel Media Luna

  • Concierge service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Heating
  • Massage
  • First aid kit available
  • WiFi available in all areas
  • Guest accommodation is disinfected between stays
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Airport shuttle
  • Guest accommodation sealed after cleaning
  • Property is cleaned by professional cleaning companies
  • Hand sanitizer in guest accommodation and key areas
  • 24-hour security
  • CCTV outside property
  • Express check-in/check-out
  • Designated smoking area
  • Special diet menus (on request)
  • Free WiFi
  • Delivered food is securely covered
  • Minimarket on site
  • Temporary art galleries
  • Family rooms
  • Dry cleaning
  • Laundry
  • Daily housekeeping
  • Car hire
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Ironing service
  • Pool/beach towels
  • Terrace
  • Live music/performance
  • Tour or class about local culture
  • Process in place to check health of guests
  • Invoice provided
  • Sun terrace
  • Internet services
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Air conditioning
  • Non-smoking rooms
  • Fire extinguishers
  • Shuttle service (additional charge)
  • Meeting/banquet facilities
  • Pets allowed
  • Staff follow all safety protocols as directed by local authorities
  • Hiking
  • Currency exchange
  • 24-hour front desk
  • Walking tours
  • Physical distancing rules followed
  • WiFi
  • Airport shuttle (additional charge)
  • Physical distancing in dining areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Tour desk
  • Spa and wellness centre
  • Access to health care professionals
  • Themed dinner nights
  • CCTV in common areas

Address

Juarez 36

Customers rating

78
76 reviews by TrustYou

Frequently asked questions

Why should I buy my travel on lastminute.com?

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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