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Information about Casa del Agua Hotel

100 metres from La Paz Square, Casa del Agua is located in Guanajuato and features free WiFi, express check-in and check-out and concierge services. This 4-star hotel offers a tour desk and luggage storage space. The accommodation provides a 24-hour front desk, a shared lounge and currency exchange for guests. At the hotel, each room is equipped with a desk, a flat-screen TV, a private bathroom, bed linen and towels. Rooms come with a safety deposit box, while some rooms are equipped with a patio and others also offer city views. Guest rooms include a wardrobe. Popular points of interest near Casa del Agua include Alhondiga de Granaditas Museum, The Alley of the Kiss and Union Garden. The nearest airport is Bajio International, 30 km from the accommodation, and the property offers a paid airport shuttle service.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Please note there will be no complimentary breakfast on 25 December 2016.

Services of Casa del Agua Hotel

  • All plates, cutlery, glasses and other tableware have been sanitized
  • Cashless payment available
  • Trouser press
  • Private parking
  • 24-hour front desk
  • Fire extinguishers
  • Wine/champagne
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • First aid kit available
  • Use of cleaning chemicals that are effective against Coronavirus
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Hand sanitizer in guest accommodation and key areas
  • Safety deposit box
  • Delivered food is securely covered
  • Concierge service
  • WiFi
  • Airport drop off
  • Laundry
  • Contactless check-in/check-out
  • 24-hour security
  • Car hire
  • Daily housekeeping
  • Free WiFi
  • Secured parking
  • Dry cleaning
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Physical distancing rules followed
  • Physical distancing in dining areas
  • Valet parking
  • Invoice provided
  • Face masks for guests available
  • Luggage storage
  • Shared lounge/TV area
  • Non-smoking throughout
  • Tour desk
  • Guest accommodation sealed after cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • CCTV outside property
  • Process in place to check health of guests
  • Currency exchange
  • Tour or class about local culture
  • Thermometers for guests provided by property
  • Airport pick up
  • Property is cleaned by professional cleaning companies
  • Airport shuttle (additional charge)
  • Parking
  • Private check-in/check-out
  • Ironing service
  • Express check-in/check-out
  • Family rooms
  • Non-smoking rooms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation is disinfected between stays
  • Parking garage
  • Internet services
  • Airport shuttle

Address

Plazuela de la Compañía # 4, Centro

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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