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Information about Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Hotel

In Cancun (Zona Hotelera)

With a stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 10-minute drive of La Isla Shopping Mall and Costa Occidental de Isla Mujeres National Park. This 5-star property is 7.1 mi (11.4 km) from Delfines Beach and 16.7 mi (26.8 km) from Norte Beach.Make yourself at home in one of the 160 air-conditioned rooms featuring outdoor private spa tubs and flat-screen televisions. Rooms have private furnished balconies. Digital programming and MP3 docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Lorenzo's, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and an outdoor tennis court. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Services of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Hotel

  • Outdoor furniture
  • Airport shuttle (additional charge)
  • Parking
  • ATM/cash machine on site
  • Car hire
  • Contactless check-in/check-out
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • First aid kit available
  • Currency exchange
  • Wine/champagne
  • Spa facilities
  • Mobile app for room service
  • Snorkelling
  • Body scrub
  • Beach
  • Hair colouring
  • Sauna
  • Non-smoking throughout
  • Coffee house on site
  • Physical distancing rules followed
  • Pedicure
  • Physical distancing in dining areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Fitness
  • Shuttle service
  • Body treatments
  • Shuttle service (additional charge)
  • Barber/beauty shop
  • Process in place to check health of guests
  • Fitness classes
  • Back massage
  • Internet services
  • Pool with view
  • Spa/wellness packages
  • Evening entertainment
  • Lockers
  • Airport pick up
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Foot massage
  • Tennis equipment
  • Special diet menus (on request)
  • Private check-in/check-out
  • Safety deposit box
  • Fruits
  • Spa lounge/relaxation area
  • Hair treatments
  • Parking on site
  • Fitness/spa locker rooms
  • Airport drop off
  • Swimming pool
  • Laundry
  • Table tennis
  • Full body massage
  • Beachfront
  • Food can be delivered to guest accommodation
  • Hair cut
  • Adult only
  • Outdoor fireplace
  • Valet parking
  • Luggage storage
  • Karaoke
  • Hot tub/Jacuzzi
  • Lift
  • 24-hour front desk
  • Smoke alarms
  • Outdoor pool (all year)
  • Private parking
  • Couples massage
  • Body wrap
  • 24-hour security
  • Themed dinner nights
  • Massage
  • WiFi
  • Airport shuttle
  • Use of cleaning chemicals that are effective against Coronavirus
  • Facial treatments
  • Hand sanitizer in guest accommodation and key areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Staff follow all safety protocols as directed by local authorities
  • Billiards
  • Accessible parking
  • Live music/performance
  • Make up services
  • Ironing service
  • Tennis court
  • Designated smoking area
  • Temporary art galleries
  • Manicure
  • Yoga classes
  • Dry cleaning
  • Secured parking
  • Bar
  • Hair styling
  • Breakfast in the room
  • Tour desk
  • Swimming Pool
  • Non-smoking rooms
  • Business centre
  • Free parking
  • Beauty Services
  • Neck massage
  • Pool bar
  • Sun umbrellas
  • Fitness centre
  • Room service
  • Adult only
  • Facilities for disabled guests
  • Fire extinguishers
  • Meeting/banquet facilities
  • Head massage
  • Heated pool
  • Restaurant
  • Parking garage
  • Daily housekeeping
  • Waxing services
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Terrace
  • Shared lounge/TV area
  • Entertainment staff
  • Sun terrace
  • Sun loungers or beach chairs
  • Steam room
  • Fax/photocopying
  • Free WiFi
  • Water sport facilities on site
  • Air conditioning
  • Security alarm
  • Spa and wellness centre
  • WiFi available in all areas
  • Concierge service
  • Hand massage
  • Outdoor pool
  • Cashless payment available
  • Garden
  • Snack bar


Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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