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Information about Hotel Hacienda de Castilla

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area.Enjoy Mexican cuisine at La Hija de Villa, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to noon for a fee.Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 10-minute drive of Market 28 and Dubai Palace Casino. This hotel is 6 mi (9.7 km) from Norte Beach and 7 mi (11.3 km) from Tortuga Beach.Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Services of Hotel Hacienda de Castilla

  • Shuttle service
  • Board games/puzzles
  • Breakfast in the room
  • Kids' pool
  • Library
  • Packed lunches
  • Pool/beach towels
  • Pets allowed
  • Airport shuttle
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Concierge service
  • CCTV in common areas
  • Tour desk
  • Contactless check-in/check-out
  • Property is cleaned by professional cleaning companies
  • Breakfast options
  • Fire extinguishers
  • Meeting/banquet facilities
  • Daily housekeeping
  • 24-hour security
  • Outdoor pool (all year)
  • Wine/champagne
  • Airport drop off
  • No single-use plastics
  • Parking
  • Food can be delivered to guest accommodation
  • Restaurant
  • Designated smoking area
  • Trouser press
  • Swimming pool
  • Bottle of water
  • Fax/photocopying
  • Guest accommodation sealed after cleaning
  • 24-hour front desk
  • Internet services
  • Cashless payment available
  • Physical distancing rules followed
  • First aid kit available
  • Outdoor furniture
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Billiards
  • Outdoor pool
  • Process in place to check health of guests
  • Parking garage
  • WiFi
  • Airport pick up
  • Safety deposit box
  • Street parking
  • Bar
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Free parking
  • Physical distancing in dining areas
  • Non-smoking throughout
  • Air conditioning
  • On-site parking
  • Public Bath
  • Staff follow all safety protocols as directed by local authorities
  • Luggage storage
  • Room service
  • Airport shuttle (additional charge)
  • Business centre
  • Non-smoking rooms
  • Key access
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Swimming Pool
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Newspapers
  • Guest accommodation is disinfected between stays
  • Fruits
  • Shuttle service (additional charge)
  • Sun loungers or beach chairs
  • CCTV outside property

Address

Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14

Customers rating

73
719 reviews by TrustYou

Hotel badges

  • City Hotel

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During the booking process you will be offered all the services you can add:
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  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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