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Information about Hotel Hacienda de Castilla

In Cancun (Downtown Cancun)

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and concierge services.Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 10-minute drive of Puerto Cancun Marina Town Center and Plaza Las Americas. This hotel is 9.3 mi (15 km) from La Isla Shopping Mall and 2.9 mi (4.6 km) from Las Americas Cancun Mall.Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Enjoy Mexican cuisine at La Hija de Villa, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to noon for a fee.

Services of Hotel Hacienda de Castilla

  • Meeting/banquet facilities
  • Fire extinguishers
  • WiFi
  • Restaurant
  • Hand sanitizer in guest accommodation and key areas
  • Staff follow all safety protocols as directed by local authorities
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Delivered food is securely covered
  • Use of cleaning chemicals that are effective against Coronavirus
  • Public Bath
  • Access to health care professionals
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Safety deposit box
  • Tour desk
  • Daily housekeeping
  • Board games/puzzles
  • Non-smoking rooms
  • Swimming Pool
  • Outdoor pool
  • Air conditioning
  • CCTV in common areas
  • 24-hour security
  • WiFi available in all areas
  • Guest accommodation is disinfected between stays
  • Parking on site
  • Concierge service
  • Private parking
  • Internet services
  • Cashless payment available
  • Packed lunches
  • Parking
  • Room service
  • Free parking
  • Bar
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Face masks for guests available
  • Pets allowed
  • Shuttle service (additional charge)
  • Luggage storage
  • Fax/photocopying
  • Outdoor pool (all year)
  • Physical distancing rules followed
  • 24-hour front desk
  • Invoice provided
  • Physical distancing in dining areas
  • Free WiFi
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Process in place to check health of guests
  • CCTV outside property
  • Thermometers for guests provided by property
  • Billiards
  • First aid kit available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Trouser press
  • Non-smoking throughout
  • Designated smoking area
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14

Customers rating

75
328 reviews by TrustYou

Hotel badges

  • City Hotel

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Frequently asked questions

Why should I buy my travel on lastminute.com?

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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