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Information about The Ritz-Carlton, Almaty Hotel

Near Almaty Central Stadium

Make yourself at home in one of the 145 air-conditioned rooms featuring heated floors and LED televisions. Wired and wireless Internet access is complimentary, while iPod docking stations and digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and desks.Enjoy Mediterranean cuisine at Seven, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s)Fitness facilitiesA stay at The Ritz-Carlton, Almaty places you in the heart of Almaty, a 10-minute drive from National Museum of Kazakhstan and 11 minutes from Almaty Central Stadium. This 5-star hotel is 7.4 mi (12 km) from Zenkov Cathedral and 7.6 mi (12.2 km) from Almaty Tower.Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Almaty? This hotel has facilities measuring 10330 square feet (960 square meters), including a conference center. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and ski storage.

Services of The Ritz-Carlton, Almaty Hotel

  • Tour desk
  • Mobile app for room service
  • Air conditioning
  • Fitness centre
  • Temporary art galleries
  • Process in place to check health of guests
  • Internet services
  • Delivered food is securely covered
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Skiing
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Spa and wellness centre
  • Car hire
  • Dry cleaning
  • Physical distancing in dining areas
  • WiFi
  • Fax/photocopying
  • Cycling
  • Snack bar
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing rules followed
  • Cooking class
  • Free parking
  • Guests have the option to reuse towels
  • WiFi available in all areas
  • Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal
  • Packed lunches
  • Parking
  • Garden
  • BBQ facilities
  • Shoeshine
  • Have you removed, or never offered, all plastic stirrers?
  • Golf course (within 3 km)
  • Private parking
  • Concierge service
  • Ski storage
  • 24-hour front desk
  • Library
  • Guest accommodation is disinfected between stays
  • Ironing service
  • Themed dinner nights
  • Facilities for disabled guests
  • Live music/performance
  • Recycling bins are available to guests and waste is recycled
  • Ski pass vendor
  • Smoke alarms
  • Valet parking
  • Pets allowed
  • Trouser press
  • Face masks for guests available
  • First aid kit available
  • Kids' club
  • Lift
  • Shared lounge/TV area
  • ATM/cash machine on site
  • Luggage storage
  • Restaurant
  • At least 80% of lighting uses energy-efficient LED bulbs
  • Terrace
  • Breakfast in the room
  • Happy hour
  • Lockers
  • Barber/beauty shop
  • Safety deposit box
  • Daily housekeeping
  • Bar
  • Hiking
  • Room service
  • VIP room facilities
  • Business centre
  • Massage
  • Grocery deliveries
  • Guests can opt-out of daily cleaning service
  • Have you removed, or never offered, all plastic straws?
  • Cashless payment available
  • Games room
  • Ticket service
  • Allergy-free room
  • Laundry
  • Evening entertainment
  • Heating
  • 24-hour security
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Parking on site
  • Nightclub/DJ
  • Free WiFi
  • CCTV in common areas
  • Bicycle rental (additional charge)
  • Kid meals
  • Contactless check-in/check-out
  • Newspapers
  • Hot tub/Jacuzzi
  • Soundproof rooms
  • Have you removed, or never offered, all plastic cups?
  • Currency exchange
  • Entertainment staff
  • Hand sanitizer in guest accommodation and key areas
  • Meeting/banquet facilities
  • Shuttle service (additional charge)
  • Kid-friendly buffet
  • Sauna
  • Staff follow all safety protocols as directed by local authorities
  • Hammam
  • CCTV outside property
  • Non-smoking throughout
  • Special diet menus (on request)
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Bridal suite

Address

Esentai Tower, 77/7 Al Farabi Avenue

Customers rating

96
834 reviews by TrustYou

Hotel badges

  • Luxury Hotel
  • Wellness Hotel
  • Romantic Hotel

Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

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