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Information about The Ritz-Carlton, Almaty Hotel

Enjoy Mediterranean cuisine at Seven, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.A stay at The Ritz-Carlton, Almaty places you in the heart of Almaty, a 10-minute drive from National Museum of Kazakhstan and 11 minutes from Almaty Central Stadium. This 5-star hotel is 7.4 mi (12 km) from Almaty Zoo and 7.4 mi (12 km) from Zenkov Cathedral.Make yourself at home in one of the 145 air-conditioned rooms featuring heated floors and LED televisions. Wired and wireless Internet access is complimentary, while iPod docking stations and digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and desks.Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Almaty? This hotel has facilities measuring 10330 square feet (960 square meters), including a conference center. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and ski storage.

Services of The Ritz-Carlton, Almaty Hotel

  • Wheelchair-accessible meeting spaces/business center
  • Concierge services
  • Social distancing measures are in place
  • Wheelchair-accessible concierge desk
  • Service animals are allowed
  • Pool sun loungers
  • Free parking nearby
  • Smoke-free property
  • Snack bar/deli
  • Terrace
  • Visual alarms in hallways
  • Library
  • Pet maximum weight in lb is 22
  • Internet access in public areas - high speed
  • Train station pickup (surcharge)
  • Number of bars/lounges - 1
  • Free self parking
  • Computer station
  • Essential workers only - NO
  • Conference center
  • Snowboarding nearby
  • Ski storage
  • Conference space
  • Breakfast available (surcharge)
  • Wheelchair-accessible pool
  • Business center
  • Gap period enforced between guest stays - 24 hours
  • Swimming pool
  • Safe-deposit box at front desk
  • Full-service spa
  • Contactless check-out is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • ATM/banking
  • Number of coffee shops/cafes - 1
  • Proposal/romance packages available
  • Stair-free path to entrance
  • Limo or town car service available
  • Spa treatment room(s)
  • Spa services on site
  • Service animals are exempt from fees/restrictions
  • Meeting rooms
  • Elevator
  • Laundry facilities
  • Roll-in shower
  • Number of restaurants - 2
  • Wheelchair-accessible registration desk
  • Ballroom
  • Conference space size (meters) - 960
  • Guests are provided with free hand sanitizer
  • Tours/ticket assistance
  • Wedding services
  • Number of indoor pools - 1
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Contactless check-in is available
  • Dry cleaning/laundry service
  • Parking (limited spaces)
  • Designer stores on site
  • Protective clothing is available to guests
  • Wheelchair accessible path of travel
  • Wheelchair-accessible on-site restaurant
  • Fitness facilities
  • Art gallery on site
  • Valet parking (surcharge)
  • Turkish bath/Hammam
  • 24-hour fitness facilities
  • Sauna
  • Luggage storage
  • Pet maximum weight in kg is 10
  • Conference space size (feet) - 10330
  • Free newspapers in lobby
  • 24-hour front desk
  • Shopping mall on site
  • Free WiFi
  • In-room accessibility
  • Wheelchair-accessible fitness center
  • Garden
  • Couples/private dining
  • Staff wears personal protective equipment
  • Staff temperature checks are conducted regularly
  • Multilingual staff
  • Pets allowed
  • Accessible bathroom
  • Temperature checks are available to guests
  • Steam room
  • Property is cleaned with disinfectant
  • Well-lit path to entrance
  • Telescope
  • Wheelchair-accessible spa
  • Braille or raised signage
  • Property confirms they are implementing guest safety measures
  • Wheelchair accessible parking
  • Free wired internet
  • Commonly-touched surfaces are cleaned with disinfectant
  • Masks are available to guests


Esentai Tower, 77/7 Al Farabi Avenue

Customers rating

803 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Luxury Hotel

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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