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Information about The Ritz-Carlton, Almaty Hotel

Near Almaty Central Stadium

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Almaty? This hotel has facilities measuring 10330 square feet (960 square meters), including a conference center. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Fitness facilitiesA stay at The Ritz-Carlton, Almaty places you in the heart of Almaty, a 10-minute drive from National Museum of Kazakhstan and 11 minutes from Almaty Central Stadium. This 5-star hotel is 7.4 mi (12 km) from Zenkov Cathedral and 7.6 mi (12.2 km) from Almaty Tower.Make yourself at home in one of the 145 air-conditioned rooms featuring heated floors and LED televisions. Wired and wireless Internet access is complimentary, while iPod docking stations and digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and desks.Enjoy Mediterranean cuisine at Seven, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Services of The Ritz-Carlton, Almaty Hotel

  • Process in place to check health of guests
  • Sauna
  • Live music/performance
  • Themed dinner nights
  • Currency exchange
  • Golf course (within 3 km)
  • Pets allowed
  • Room service
  • First aid kit available
  • Daily housekeeping
  • Tour desk
  • 24-hour front desk
  • Skiing
  • Parking
  • Fax/photocopying
  • Lift
  • CCTV in common areas
  • Soundproof rooms
  • VIP room facilities
  • Car hire
  • Delivered food is securely covered
  • Free parking
  • Kid-friendly buffet
  • Use of cleaning chemicals that are effective against Coronavirus
  • Breakfast in the room
  • CCTV outside property
  • Garden
  • Kid meals
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Private parking
  • ATM/cash machine on site
  • Guest accommodation is disinfected between stays
  • Concierge service
  • Heating
  • Kids' club
  • Free WiFi
  • Restaurant
  • Snack bar
  • Library
  • Packed lunches
  • Spa and wellness centre
  • Laundry
  • Safety deposit box
  • Bridal suite
  • Face masks for guests available
  • Non-smoking throughout
  • Ski pass vendor
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Business centre
  • Trouser press
  • BBQ facilities
  • Newspapers
  • Hiking
  • Mobile app for room service
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Ticket service
  • Hand sanitizer in guest accommodation and key areas
  • Cashless payment available
  • Facilities for disabled guests
  • Contactless check-in/check-out
  • Nightclub/DJ
  • Shoeshine
  • Bicycle rental (additional charge)
  • Lockers
  • WiFi available in all areas
  • Massage
  • Happy hour
  • Smoke alarms
  • Dry cleaning
  • Meeting/banquet facilities
  • Grocery deliveries
  • Shared lounge/TV area
  • Evening entertainment
  • Physical distancing in dining areas
  • Allergy-free room
  • Fitness centre
  • Shuttle service (additional charge)
  • Hammam
  • Games room
  • Ironing service
  • Valet parking
  • Temporary art galleries
  • On-site parking
  • Bar
  • Special diet menus (on request)
  • WiFi
  • Physical distancing rules followed
  • 24-hour security
  • Internet services
  • Cycling
  • Entertainment staff
  • Terrace
  • Staff follow all safety protocols as directed by local authorities
  • Cooking class
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • Luggage storage
  • Air conditioning
  • Barber/beauty shop
  • Ski storage
  • Hot tub/jacuzzi


Esentai Tower, 77/7 Al Farabi Avenue

Customers rating

1044 reviews by TrustYou

Hotel badges

  • City Hotel
  • Wellness Hotel
  • Romantic Hotel
  • Luxury Hotel

Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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