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Information about Berkana Hotel

Located a 15-minute drive from Almaty 1 Train Station, this hotel is a 3-minute walk from the Silkway City Shopping centre in Almaty centre. It offers air-conditioned rooms with a minibar. Free WiFi is available throughout the property. Each room at Berkana Hotel features bright classic-style décor and a seating area. A hairdryer is provided in the bathroom. Set in the city centre, Hotel Berkana offers good access to Almaty’s attractions. The central Abay Avenue is 2 km away, and the Republic Square is 8 minutes’ drive from the hotel. Almaty Airport is 15 km from Berkana Hotel, and a shuttle service is available on request.

Please inform Berkana Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Services of Berkana Hotel

  • Barber/beauty shop
  • Non-smoking rooms
  • Air conditioning
  • Books, DVDs, music for children
  • Bridal suite
  • Access to health care professionals
  • Free parking
  • Daily housekeeping
  • Internet services
  • Invoice provided
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Meeting/banquet facilities
  • Fire extinguishers
  • Children television networks
  • Face masks for guests available
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • Luggage storage
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Safety deposit box
  • Non-smoking throughout
  • Shared lounge/TV area
  • Family rooms
  • Laundry
  • Heating
  • 24-hour security
  • Shops (on site)
  • CCTV in common areas
  • Ironing service
  • CCTV outside property
  • Designated smoking area
  • Private check-in/check-out
  • Parking
  • Free WiFi
  • Airport shuttle
  • Guest accommodation is disinfected between stays
  • 24-hour front desk
  • Shuttle service (additional charge)
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Thermometers for guests provided by property
  • WiFi
  • Fax/photocopying
  • Currency exchange
  • Smoke alarms
  • Room service
  • Express check-in/check-out
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cashless payment available
  • On-site parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Garden
  • Physical distancing rules followed
  • Airport shuttle (additional charge)
  • Kids' outdoor play equipment
  • WiFi available in all areas

Address

Aiteke bi Street 83

Customers rating

81
18 reviews by TrustYou

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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