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Information about Okyakuya Hotel

Built in 1722, Okyakuya is situated in the historical district of Kurokawa Onsen district. Located only 100 metres from Kurokawa Onsen, Free WiFi is provided and private parking is available on site. Featuring tatami (woven-straw) flooring, each room at this ryokan in air conditioned and has a flat-screen TV. Selected units feature a seating area. You will find Japanese Yukata robes, slippers and a hairdryer in all rooms. Rooms come with a private toilet. Bathing facilities are shared. Guests can relax in the hot spring bath at the property. There is also a public bath that can be reserved for private use. The nearest airport is Kumamoto Airport, 38 km from the property.

Please inform Okyakuya in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests must check in by 17:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. An accommodation tax per person per night is not included in the price and needs to be paid at the property. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Please note that the property cannot accommodate children. Please note, check-in time ends at 17:00. Please contact the property in advance if guests plan on arriving after 17:00. There is no lift and guests must walk up stairs to reach their rooms.

Services of Okyakuya Hotel

  • Designated smoking area
  • WiFi available in all areas
  • Free parking
  • Access to health care professionals
  • Parking
  • Thermometers for guests provided by property
  • Guest accommodation is disinfected between stays
  • Process in place to check health of guests
  • Heating
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Air conditioning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing rules followed
  • Hot spring bath
  • Private parking
  • Non-smoking rooms
  • Hand sanitizer in guest accommodation and key areas
  • Adult only
  • WiFi
  • Cashless payment available
  • Non-smoking throughout
  • On-site parking
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Staff follow all safety protocols as directed by local authorities
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Internet services
  • Physical distancing in dining areas
  • Free WiFi
  • Daily housekeeping


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During the booking process you will be offered all the services you can add:
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  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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