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Information about Hotel Umenoyu

At Hotel Umenoyu, guests can enjoy hot-spring baths and a traditional multi-course meal with a Nakai-san personal attendant service. Massages can be requested for an extra charge and free wired internet access is available at the lobby. JR Matsumoto Train Station is a 15-minute drive away. The air-conditioned rooms feature tatami (woven-straw) floors and Japanese futon bedding. Each includes a flat-screen TV, a fridge and an electric kettle. Comes with an en suite bathroom. Meals are served in the shared dining room. Hotel Umenoyu Inn is a 10-minute drive from Matsumoto Castle and the Matsumoto Folkcraft Museum. Luggage storage is available at the front desk. Guests who want an extra bed are advised to contact the property at time of booking. Costs vary.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests must check in by 19:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. Please inform Hotel Umenoyu in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Different meal rates apply for children under 5 years or age. Please indicate the number of children and the age of each child staying in the room in the Special Request box at the time of booking. Please contact the hotel directly for detail.

Services of Hotel Umenoyu

  • Lift
  • Free parking
  • Non-smoking throughout
  • Process in place to check health of guests
  • Physical distancing rules followed
  • Air conditioning
  • Non-smoking rooms
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Access to health care professionals
  • Staff follow all safety protocols as directed by local authorities
  • Luggage storage
  • Public Bath
  • Vending machine (drinks)
  • Physical distancing in dining areas
  • Massage
  • Parking
  • First aid kit available
  • Guest accommodation is disinfected between stays
  • Heating
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hot spring bath
  • Property is cleaned by professional cleaning companies
  • Adult only
  • WiFi
  • Hand sanitizer in guest accommodation and key areas
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Free WiFi
  • Shared lounge/TV area
  • Daily housekeeping
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Family rooms
  • Internet services
  • Kid meals

Address

Asama Onsen 3-4-16

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