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Information about Tsuki no Shizuka Hotel

Boasting a historic hot spring bath, Tsuki no Shizuka offers traditional Japanese-style accommodation in Matsumoto. JR Matsumoto Station is a 20-minute bus ride from the property. Free WiFi is available in the public areas and in all guest rooms. At Tsukino Shizuka Ryokan, some rooms are fitted with tatami (woven-straw) flooring and futon bedding, while others come with Western beds. Air conditioning and a flat-screen TV are included in all rooms. The property features a 24-hour front desk and a garden. Massages and car rentals can be arranged at an additional charge. Guests with a dinner-inclusive rate can savour delicately prepared Japanese meals in Shinano restaurant. Traditional Japanese breakfast is also available. The ryokan is a 15-minute drive from Matsumoto Castle. Buses bound for Takayama are available from Matsumoto Station, and the bus ride takes approximately 120-minutes. Other destinations from Matsumoto Station include Yudanaka Shibu Onsen and Kamikochi, which are respectively a 120-minute and 90-minute bus ride away.

Please inform Tsuki no Shizuka in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking. Please note, guests with reservations that do not include dinner but would like to add dinner must notify the property at least 1 day prior to check-in. Guests with food allergies should inform the property in advance. Contact details can be found in the booking confirmation.

Services of Tsuki no Shizuka Hotel

  • Food can be delivered to guest accommodation
  • Luggage storage
  • Face masks for guests available
  • Shuttle service (free)
  • Free WiFi
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Fax/photocopying
  • Valet parking
  • 24-hour front desk
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Lift
  • Shuttle service
  • Hot spring bath
  • Non-smoking throughout
  • Family rooms
  • Meeting/banquet facilities
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and key areas
  • Daily housekeeping
  • Car hire
  • Special diet menus (on request)
  • Access to health care professionals
  • Room service
  • Air conditioning
  • Thermometers for guests provided by property
  • Internet services
  • Process in place to check health of guests
  • First aid kit available
  • Parking on site
  • Heating
  • Massage
  • Parking
  • Non-smoking rooms
  • Vending machine (drinks)
  • Free parking
  • Open-air bath
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing in dining areas
  • Garden
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Public Bath
  • Cashless payment available
  • WiFi
  • Physical distancing rules followed
  • Private parking


Satoyamabe Yunohara 101

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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