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Information about Katsuura Gyoen Hotel

Featuring outdoor hot-spring baths that look out on Nachi Bay and Nachi-no-Taki Waterfall, Katsuura Gyoen is a 12-minute walk from JR Kii-Katsuura Train Station. It boasts a seasonal outdoor pool and karaoke, and some rooms have a private outdoor hot-spring bath. Traditional Japanese and spacious Western rooms are on offer at Katsuura Gyoen Hotel, all with air conditioning, an LCD TV and an en suite bathroom. Japanese-style rooms have futon bedding on a tatami (woven-straw) floor. Seigantoji Temple, Kumano Nachi Taisha Shrine and Nachi Otaki Waterfall are all about a 20-minute drive from the property. On-site parking is free. In addition to indoor and outdoor hot-spring baths, private reservable hot-spring baths are available for a fee. Unique local items can be found at the gift shop. Guests can enjoy a buffet breakfast at the on-site restaurant. A bar can also be found on site.

Please inform Katsuura Gyoen in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests must check in by 19:30 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Private hot-spring baths can be reserved per 50 minutes. Charges apply. Guests arriving after check-in hours must inform the property in advance. Contact details can be found on the booking confirmation. Please inform the property in advance if guests have any food allergies or dietary needs at least a week in advance. Additional fees apply.

Services of Katsuura Gyoen Hotel

  • All plates, cutlery, glasses and other tableware have been sanitized
  • Non-smoking rooms
  • Karaoke
  • Swimming Pool
  • Process in place to check health of guests
  • Free parking
  • Lift
  • Luggage storage
  • Air conditioning
  • Internet services
  • Delivered food is securely covered
  • Free WiFi
  • Daily housekeeping
  • Indoor play area
  • Safety deposit box
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Kid meals
  • Family rooms
  • Face masks for guests available
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hot spring bath
  • First aid kit available
  • Property is cleaned by professional cleaning companies
  • Open-air bath
  • Thermometers for guests provided by property
  • Guest accommodation is disinfected between stays
  • Kid-friendly buffet
  • Massage
  • Special diet menus (on request)
  • Meeting/banquet facilities
  • Fire extinguishers
  • Restaurant
  • Security alarm
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Games room
  • Fishing
  • Designated smoking area
  • Gift shop
  • Shops (on site)
  • Parking
  • Hand sanitizer in guest accommodation and key areas
  • Heating
  • Staff follow all safety protocols as directed by local authorities
  • Public Bath
  • Fence around pool
  • Private parking
  • Evening entertainment
  • Newspapers
  • Vending machine (drinks)
  • Board games/puzzles
  • On-site parking
  • Outdoor pool (seasonal)
  • VIP room facilities
  • Vending machine (snacks)
  • Cashless payment available
  • Smoke alarms
  • WiFi
  • Outdoor pool
  • Access to health care professionals
  • Physical distancing rules followed
  • Physical distancing in dining areas

Address

Katsuura 216-19

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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