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Information about Kapalua Karuizawa Hotel

Situated in the highland resort area and a 5-minute drive from JR Karuizawa Shinkansen (bullet train) Station, Kapalua Karuizawa is a Hawaiian-themed accommodation featuring original New Hawaiian cuisine. Guests can relax in the private whirlpool bath. Each non-smoking room is decorated in bright colours to create a beach-resort atmosphere, and features a TV, a fridge and free WiFi. Toiletries and a hairdryer are included in the en suite bathroom. Karuizawa Kapalua offers delightful Hawaiian course meals for dinner at the bright dining room. Fluffy French toast and coffee is served for the breakfast. Kapalua Karuizawa provides free luggage and ski storage services. The whirlpool can be used privately per group for free. English-speaking staff is available. Karuizawa Outlet Shopping Centre is a 5-minute bike ride, while Karuizawa Prince Hotel Ski Resort is a 5-minute drive away.

Please inform Kapalua Karuizawa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. This property will not accommodate hen, stag or similar parties. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Children 10 years of age and older can be accommodated at this property. Please note staffs may be busy between 18:45 and 20:30 for dinner preparation. Please note that an electricity fee for heating applies during the months of November through March. The fee is not included in the rate and is to be paid at the property. Please make sure to either equip studless tires or snow chains to your vehicle when accessing the property by car. Please note early check-in is not offered at this property. Guests without a dinner-inclusive plan who want to eat dinner at the property must make a reservation at least 1 days in advance. Contact details can be found in the booking confirmation email.

Services of Kapalua Karuizawa Hotel

  • Ski storage
  • Private parking
  • Free WiFi
  • On-site parking
  • Contactless check-in/check-out
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Luggage storage
  • Guest accommodation is disinfected between stays
  • Non-smoking rooms
  • Process in place to check health of guests
  • Free parking
  • Air conditioning
  • Hand sanitizer in guest accommodation and key areas
  • Parking
  • Internet services
  • Heating
  • Staff follow all safety protocols as directed by local authorities
  • Entertainment staff
  • Use of cleaning chemicals that are effective against Coronavirus
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Physical distancing rules followed
  • First aid kit available
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Thermometers for guests provided by property
  • WiFi
  • Non-smoking throughout
  • Skiing
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • Physical distancing in dining areas

Address

Karuizawa 1044-4

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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