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Information about Kapalua Karuizawa Hotel

Situated in the highland resort area and a 5-minute drive from JR Karuizawa Shinkansen (bullet train) Station, Kapalua Karuizawa is a Hawaiian-themed accommodation featuring original New Hawaiian cuisine.#Please inform Kapalua Karuizawa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

Services of Kapalua Karuizawa Hotel

  • Contactless check-in/check-out
  • Non-smoking rooms
  • Skiing
  • Process in place to check health of guests
  • Heating
  • Air conditioning
  • Parking on site
  • Free parking
  • Parking
  • First aid kit available
  • Free WiFi
  • Internet services
  • Guest accommodation is disinfected between stays
  • Thermometers for guests provided by property
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Staff follow all safety protocols as directed by local authorities
  • Physical distancing in dining areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • Luggage storage
  • Non-smoking throughout
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Ski storage
  • Use of cleaning chemicals that are effective against Coronavirus
  • Private parking
  • Physical distancing rules followed
  • Entertainment staff
  • WiFi

Address

Karuizawa 1044-4

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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