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Information about ペンションカパルア軽井沢 Hotel

Situated in the highland resort area and a 5-minute drive from JR Karuizawa Shinkansen (bullet train) Station, ペンションカパルア軽井沢 is a Hawaiian-themed accommodation featuring original New Hawaiian cuisine. Guests can relax in the private whirlpool bath. Each non-smoking room is decorated in bright colours to create a beach-resort atmosphere, and features a TV, a fridge and free WiFi. Toiletries and a hairdryer are included in the en suite bathroom. Karuizawa Kapalua offers delightful Hawaiian course meals for dinner at the bright dining room. Fluffy French toast and coffee is served for the breakfast. ペンションカパルア軽井沢 provides free luggage and ski storage services. The whirlpool can be used privately per group for free. English-speaking staff is available. Karuizawa Outlet Shopping Centre is a 5-minute bike ride, while Karuizawa Prince Hotel Ski Resort is a 5-minute drive away.

Please inform ペンションカパルア軽井沢 in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. This property will not accommodate hen, stag or similar parties. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Children 10 years of age and older can be accommodated at this property. Please note staffs may be busy between 18:45 and 20:30 for dinner preparation. Please note that an electricity fee for heating applies during the months of November through March. The fee is not included in the rate and is to be paid at the property. Please make sure to either equip studless tires or snow chains to your vehicle when accessing the property by car. Please note early check-in is not offered at this property. Guests without a dinner-inclusive plan who want to eat dinner at the property must make a reservation at least 1 days in advance. Contact details can be found in the booking confirmation email.

Services of ペンションカパルア軽井沢 Hotel

  • Luggage storage
  • Free WiFi
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Parking on site
  • Guest accommodation is disinfected between stays
  • Contactless check-in/check-out
  • Non-smoking throughout
  • Entertainment staff
  • Ski storage
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Hand sanitizer in guest accommodation and key areas
  • First aid kit available
  • Air conditioning
  • Internet services
  • Thermometers for guests provided by property
  • Process in place to check health of guests
  • Heating
  • Parking
  • Non-smoking rooms
  • Skiing
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Free parking
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Physical distancing in dining areas
  • Cashless payment available
  • WiFi
  • Physical distancing rules followed


Karuizawa 1044-4

Customers rating

122 reviews by TrustYou

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We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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