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Information about Phoenix Wing Hakuba Hotel

Services of Phoenix Wing Hakuba Hotel

  • Parking
  • Air conditioner
  • Lifts
  • Internet
  • Cleaning


Kamishiro 22305

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Ooaza Hokujo 4682-5

Nestled in the beautiful nature in Hakuba, Big Bear Chalets & Apartments offers well-appointed accommodation fitted with kitchen facilities and an en suite bathroom. Chalets are made with natural timbers, and apartments feature modern designs. They are situated in different locations in Hakuba. Free Wi-Fi is available, and shuttle services from JR Hakuba Station and to ski resorts and supermarkets are provided. Chalets are within a 3-minute walk from Happo-One Ski Resort, and Hakuba Station is a 7-minute drive away. They come with a dining area and a living room with comfortable sofas and a bilingual cable TV. The kitchen is equipped with a fridge, a microwave and cooking stoves. A large multi-person stone bath and toiletries are included in the bathroom. Available from October 2013, apartments are situated right at the base of Happo-One Ski Resort, providing ski-in ski-out access. They are fitted with an international cable TV, well-equipped kitchen and a terrace/balcony. The en suite bathroom comes with a bath tub. The property can arrange daily mountain shuttles, ski rental, lift passes and in-house babysitting upon request. Basic services like linen changes, waste removal and snow clearing are provided. No meals are offered. There are plenty of dining options in the area.

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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