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Information about Big Bear Chalets & Apartments Hotel

Nestled in the beautiful nature in Hakuba, Big Bear Chalets & Apartments offers well-appointed accommodation fitted with kitchen facilities and an en suite bathroom. Chalets are made with natural timbers, and apartments feature modern designs.#Please inform Big Bear Chalets & Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Services of Big Bear Chalets & Apartments Hotel

  • Non-smoking throughout
  • Ski pass vendor
  • WiFi
  • WiFi available in all areas
  • Ski equipment hire (on site)
  • Free WiFi
  • Skiing
  • Family rooms
  • Terrace
  • Private parking
  • Air conditioning
  • BBQ facilities
  • On-site parking
  • Shuttle service (free)
  • Internet services
  • Non-smoking rooms
  • Heating
  • Parking

Address

Ooaza Hokujo 4682-5

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Phoenix Wing Hakuba offers cosy free-standing villas boasting a fireplace, a balcony and a Japanese-style room.#Extra-person charges may apply and vary depending on property policy. . Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges. . Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Clothing is optional at this property. The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: JPY 1080 for adults and JPY 1080 for children (approximately) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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