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Information about Hakone Kowakien TEN-YU Hotel

Near Hakone Kowakien Yunessun

Enjoy a satisfying meal at Geihinkan(Steak) serving guests of Hakone Kowakien TEN-YU. Quench your thirst with your favorite drink at the bar/lounge.The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change): Dining venue(s)Fitness facilitiesTake advantage of recreation opportunities including hot springs and a sauna. This ryokan also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Located in Hakone, Hakone Kowakien TEN-YU is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. This 4.5-star ryokan is 0.9 mi (1.4 km) from Hakone Open Air Museum and 1.8 mi (2.9 km) from Miyagino Hayakawa Breakwater Cherry Blossoms.Make yourself at home in one of the 150 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, spring water baths, and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Services of Hakone Kowakien TEN-YU Hotel

  • Wheelchair accessible parking
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Free self parking
  • Temperature checks are available to guests
  • No cribs (infant beds) available
  • Shield between guests and staff in main contact areas
  • Designated smoking areas
  • 24-hour front desk
  • Food service has been amended for enhanced safety
  • Staff temperature checks are conducted regularly
  • Multilingual staff
  • Free WiFi
  • Staff wears personal protective equipment
  • Sign language-capable staff
  • Sauna
  • Gift shops or newsstand
  • Terrace
  • Bar/lounge
  • Property confirms they are implementing enhanced cleaning measures
  • Free newspapers in lobby
  • Restaurant
  • Unicode Support false
  • Luggage storage
  • Elevator
  • Pets not allowed
  • Protective clothing is available to guests
  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Property confirms they are implementing guest safety measures
  • Garden
  • Cashless transactions are available
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Concierge services
  • In-room accessibility
  • No rollaway/extra beds available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Masks are available to guests
  • Social distancing measures are in place


1297 Ninotaira

Customers rating

2570 reviews by TrustYou

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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