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Information about Helmhotel Hotel

Immersed in the Puster Valley 2 km from San Candido, Helmhotel features 30 traditional rooms with a balcony and a free spa. An outdoor pool, restaurant and free transfers to/from the town’s train are also offered. Helm hotel’s rooms include a flat-screen TV and a private bathroom with hairdryer and toiletries. Comfort rooms face the mountains and come with a patio. The hotel offers 2 restaurants, 1 of which only opens for its guests. It serves South Tyrol and Mediterranean specialities as well as a buffet breakfast with cold cuts, eggs dishes and homemade cakes. Guests can also enjoy a modern-style lounge area with a fireplace. The pool-side garden is furnished with tables and a playground, while deckchairs are available during summer. Guests can relax in the Turkish bath, sauna or work out at the gym with floor-to-ceiling windows. At reception, there is free Wi-Fi connection. Reachable via a private ski bus free of charge for all ski pass holders, Mount Elmo ski area is 300 metres away.

Swimming pool #1 is closed from Sun 10 Oct 2021 until Sun 22 May 2022 Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property. Guests arriving after 23:00 should contact the property in advance to arrange late check-in. The pool is open from the end of May to mid September, from 8:00 to 20:00. The fitness centre is open from 8:00 to 20:00 while the spa opens from 15:00 until 20:00.

Services of Helmhotel Hotel

  • Physical distancing in dining areas
  • Non-smoking throughout
  • Pets allowed
  • Cycling
  • Smoke alarms
  • Kid meals
  • Have you removed, or never offered, all single-use plastic miniature shampoo, conditioner, and body wash bottles?
  • Outdoor pool
  • Books, DVDs, music for children
  • Skiing
  • Physical distancing rules followed
  • Face masks for guests available
  • Fitness centre
  • Mobile app for room service
  • Allergy-free room
  • Parking on site
  • Swimming Pool
  • Only using water-efficient showers (e.g smart showers, low-flow showerheads)
  • Guest accommodation is disinfected between stays
  • Free parking
  • Games room
  • Fax/photocopying
  • Heating
  • Pool with view
  • Internet services
  • Packed lunches
  • Invoice provided
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Recycling bins are available to guests and waste is recycled
  • Use of cleaning chemicals that are effective against Coronavirus
  • Facilities for disabled guests
  • First aid kit available
  • Airport shuttle
  • Bicycle rental
  • Private check-in/check-out
  • At least 80% of lighting uses energy-efficient LED bulbs
  • Massage
  • Tours and activities organized by local guides and businesses offered
  • Ski pass vendor
  • Concierge service
  • Local artists are offered a platform to display their talents
  • Pool/beach towels
  • Themed dinner nights
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • WiFi available in all areas
  • WiFi
  • Library
  • Ironing service
  • Children's playground
  • Ski storage
  • Spa and wellness centre
  • Shared lounge/TV area
  • Restaurant
  • Luggage storage
  • ATM/cash machine on site
  • Children television networks
  • Lift
  • Bar
  • Hiking
  • Sun terrace
  • All windows are double-glazed
  • Swimming pool toys
  • Terrace
  • Kid-friendly buffet
  • Have you removed, or never offered, all plastic straws?
  • Lockers
  • Family rooms
  • Garden
  • Hot tub/Jacuzzi
  • Live music/performance
  • Table tennis
  • Kids' outdoor play equipment
  • Free WiFi
  • Daily housekeeping
  • Shuttle service (free)
  • Have you removed, or never offered, all plastic cutlery and tableware?
  • Key card or motion-controlled electricity for guests
  • Indoor play area
  • Breakfast in the room
  • Cashless payment available
  • Outdoor pool (seasonal)
  • Contactless check-in/check-out
  • Guests can opt-out of daily cleaning service
  • Non-smoking rooms
  • Parking
  • Guests have the option to reuse towels
  • Room service
  • Security alarm
  • Have you removed, or never offered, all plastic bottles for other drinks?
  • Airport shuttle (additional charge)
  • Heated pool
  • Thermometers for guests provided by property
  • Soundproof rooms
  • Live sport events (broadcast)
  • CCTV in common areas
  • Safety deposit box
  • Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
  • Ski equipment hire on site
  • Board games/puzzles
  • Tour desk
  • Walking tours
  • Newspapers
  • Sauna
  • Tennis court
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • CCTV outside property
  • Food can be delivered to guest accommodation
  • Designated smoking area
  • Have you removed, or never offered, all plastic cups?
  • Special diet menus (on request)
  • Hammam
  • Hand sanitizer in guest accommodation and key areas
  • Have you removed, or never offered, all plastic water bottles?
  • Staff follow all safety protocols as directed by local authorities
  • Fire extinguishers


Boznerstraße 2 Vierschach

Customers rating

886 reviews by TrustYou

Hotel badges

  • Winter Sports Hotel
  • Wellness Hotel

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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