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Information about Hotel Aurora

Family-run Hotel Aurora is in the heart of the spa town of Merano. Set on the river's promenade, opposite the thermal baths, it offers a restaurant serving regional, national and international cuisine. Rooms offer either a vintage ambiance or a design style. All come with air-conditioning, a minibar, and a private bathroom with a hairdryer. Upon request and at extra costs, staff can provide a shuttle service to/from the airports of Bolzano, Verona, Bergamo, Milan, Venice, Treviso, Innsbruck and Munich. A 5-minute drive takes you to the Gardens of Trauttmansdorff Castle. A guarded garage is available at the thermal baths, on the other side of the river, at a discounted rate for guests. Free public parking can be found by Merano Train Station.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Please note: you must specify in the comments note if you wish to book the half board option also for the guest staying in the extra bed. Please note that beverages are not included with dinner. When using a GPS device, please set it on Piazza Teatro 7.

Services of Hotel Aurora

  • Shuttle service (additional charge)
  • Bar
  • Shops (on site)
  • Internet services
  • CCTV outside property
  • Packed lunches
  • Express check-in/check-out
  • Tour desk
  • Food can be delivered to guest accommodation
  • Tour or class about local culture
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Air conditioning
  • Non-smoking throughout
  • Staff follow all safety protocols as directed by local authorities
  • Restaurant
  • Concierge service
  • Terrace
  • Laundry
  • Cycling
  • Airport shuttle
  • Tennis court
  • Babysitting/child services
  • Hand sanitizer in guest accommodation and key areas
  • Pets allowed
  • Thermometers for guests provided by property
  • Access to health care professionals
  • Daily housekeeping
  • Shoeshine
  • Invoice provided
  • Newspapers
  • Hiking
  • Designated smoking area
  • CCTV in common areas
  • 24-hour security
  • Fire extinguishers
  • Gift shop
  • 24-hour front desk
  • Skiing
  • Lift
  • Live music/performance
  • Massage
  • Luggage storage
  • Use of cleaning chemicals that are effective against Coronavirus
  • Kid meals
  • Breakfast in the room
  • Free WiFi
  • Physical distancing rules followed
  • Private check-in/check-out
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Pool/beach towels
  • Guest accommodation sealed after cleaning
  • Temporary art galleries
  • Non-smoking rooms
  • Contactless check-in/check-out
  • Ironing service
  • Ski storage
  • Special diet menus (on request)
  • WiFi
  • Physical distancing in dining areas
  • Safety deposit box
  • Cashless payment available
  • Bridal suite
  • Face masks for guests available
  • Room service
  • Walking tours
  • Parking
  • Heating
  • Guest accommodation is disinfected between stays
  • First aid kit available
  • Fax/photocopying
  • Themed dinner nights
  • Smoke alarms
  • Bike tours
  • Airport shuttle (additional charge)
  • Delivered food is securely covered
  • Dry cleaning
  • Process in place to check health of guests
  • Sun terrace
  • Ticket service
  • WiFi available in all areas

Address

Passerpromenade 38

Customers rating

85
1888 reviews by TrustYou

Hotel badges

  • Romantic Hotel

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Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

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