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Information about Horto Convento Hotel

Located a 15-minute walk from Santa Maria Novella Train Station, Horto Convento offers rooms with free WiFi in Florence. Guests can enjoy a garden and an on-site bar. Featuring garden views, all rooms come with air conditioning and a flat-screen TV with satellite channels. The bathrooms include a rain shower, free toiletries and a hairdryer. Pitti Palace is 1 km from Horto Convento. Both Santa Maria del Fiore and Piazza della Signoria are a 20-minute walk away.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. When booking more than 5 rooms, different policies and additional supplements may apply.

Services of Horto Convento Hotel

  • Air conditioning
  • Food can be delivered to guest accommodation
  • Currency exchange
  • Express check-in/check-out
  • Daily housekeeping
  • Airport shuttle (additional charge)
  • Pets allowed
  • Safety deposit box
  • Tour desk
  • Fire extinguishers
  • Designated smoking area
  • First aid kit available
  • Heating
  • Staff follow all safety protocols as directed by local authorities
  • Room service
  • WiFi
  • Snack bar
  • Thermometers for guests provided by property
  • Non-smoking throughout
  • Tour or class about local culture
  • Children television networks
  • Concierge service
  • Security alarm
  • Cooking class
  • Airport shuttle
  • Special diet menus (on request)
  • Garden
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Private parking
  • 24-hour security
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Luggage storage
  • CCTV in common areas
  • Bar
  • Car hire
  • Internet services
  • Breakfast in the room
  • 24-hour front desk
  • Happy hour
  • Lift
  • Live music/performance
  • Babysitting/child services
  • Ticket service
  • Dry cleaning
  • Walking tours
  • Facilities for disabled guests
  • Newspapers
  • Family rooms
  • Physical distancing rules followed
  • Access to health care professionals
  • Hand sanitizer in guest accommodation and key areas
  • Private check-in/check-out
  • Smoke alarms
  • Bike tours
  • Invoice provided
  • Cashless payment available
  • Contactless check-in/check-out
  • Laundry
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Guest accommodation sealed after cleaning
  • Physical distancing in dining areas
  • Shared lounge/TV area
  • Non-smoking rooms
  • On-site parking
  • Valet parking
  • Shuttle service (additional charge)
  • Ironing service
  • CCTV outside property
  • Property is cleaned by professional cleaning companies
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Fax/photocopying
  • WiFi available in all areas
  • Parking
  • Free WiFi
  • Guest accommodation is disinfected between stays
  • VIP room facilities
  • Process in place to check health of guests

Address

Viale Ludovico Ariosto 13

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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