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Information about Garden Palace Hotel Surabaya Hotel

Near World Trade Centre

Make yourself at home in one of the 360 air-conditioned guestrooms. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers.Enjoy recreational amenities such as a nightclub and a health club. This hotel also features complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has facilities measuring 8608 square feet (800 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.Enjoy international cuisine at Green House, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the bar/lounge or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.With a stay at Garden Palace Hotel Surabaya, you'll be centrally located in Surabaya, just a 3-minute walk from Surabaya Plaza Shopping Mall and 6 minutes by foot from Grahadi. This 4-star hotel is 0.4 mi (0.6 km) from Sharp Bamboo Monument and 0.4 mi (0.6 km) from Joko Dolog Statue.

Services of Garden Palace Hotel Surabaya Hotel

  • Massage
  • Business centre
  • Guest accommodation is disinfected between stays
  • CCTV outside property
  • Room service
  • Ticket service
  • Meeting/banquet facilities
  • Restaurant
  • Guest accommodation sealed after cleaning
  • Parking on site
  • Shared lounge/TV area
  • Daily housekeeping
  • Food can be delivered to guest accommodation
  • Safety deposit box
  • Kid meals
  • Terrace
  • Family rooms
  • Laundry
  • Free parking
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Breakfast in the room
  • Dry cleaning
  • Bar
  • Non-smoking rooms
  • Shuttle service (additional charge)
  • Process in place to check health of guests
  • Internet services
  • Access to health care professionals
  • Express check-in/check-out
  • Live sport events (broadcast)
  • Newspapers
  • VIP room facilities
  • Evening entertainment
  • Physical distancing rules followed
  • Physical distancing in dining areas
  • Lockers
  • Fitness centre
  • Parking
  • CCTV in common areas
  • First aid kit available
  • Contactless check-in/check-out
  • Hand sanitizer in guest accommodation and key areas
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • 24-hour security
  • Staff follow all safety protocols as directed by local authorities
  • Car hire
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Delivered food is securely covered
  • Live music/performance
  • Bridal suite
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Free WiFi
  • Soundproof rooms
  • Mobile app for room service
  • Temporary art galleries
  • Kid-friendly buffet
  • Nightclub/DJ
  • Lift
  • Fax/photocopying
  • Valet parking
  • Air conditioning
  • 24-hour front desk
  • Snack bar
  • Cashless payment available
  • Spa and wellness centre
  • Private parking
  • Garden
  • WiFi
  • Concierge service
  • Use of cleaning chemicals that are effective against Coronavirus

Address

Jalan Yos Sudarso 11

Frequently asked questions

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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