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Information about Garden Palace Hotel Surabaya Hotel

Near World Trade Centre

Enjoy international cuisine at Green House, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.Enjoy recreational amenities such as a nightclub and a health club. This hotel also features complimentary wireless Internet access, concierge services, and free babysitting.Make yourself at home in one of the 360 air-conditioned guestrooms. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers.With a stay at Garden Palace Hotel Surabaya, you'll be centrally located in Surabaya, just a 3-minute walk from Surabaya Plaza Shopping Mall and 6 minutes by foot from Grahadi. This 4-star hotel is 1 mi (1.5 km) from Submarine Monument (Monumen Kapal Selam) and 1 mi (1.6 km) from Tunjungan Plaza.Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has facilities measuring 8608 square feet (800 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Services of Garden Palace Hotel Surabaya Hotel

  • Television in common areas
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Babysitting or childcare (free)
  • Temperature checks are available to guests
  • Conference space
  • RV, bus, truck parking (surcharge)
  • Self parking (surcharge)
  • Hair salon
  • Number of bars/lounges - 1
  • Essential workers only - NO
  • Wheelchair-accessible concierge desk
  • Parking height restrictions apply
  • Terrace
  • Individually-wrapped food options are available for lunch
  • Reception hall
  • Masks are compulsory at the property
  • Free WiFi
  • Wedding services
  • Commonly-touched surfaces are cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Conference space size (meters) - 800
  • Gap period enforced between guest stays - 48 hours
  • Fitness facilities
  • Social distancing measures are in place
  • Conference space size (feet) - 8608
  • Pets not allowed
  • Health club
  • Garden
  • Staff wears personal protective equipment
  • Cashless transactions are available
  • Free newspapers in lobby
  • Individually-wrapped food options are available
  • Breakfast available (surcharge)
  • Reservation might be required for some facilities onsite
  • Multilingual staff
  • 24-hour front desk
  • Staff temperature checks are conducted regularly
  • Electrostatic spray is used for disinfection
  • ATM/banking
  • Wheelchair accessible (may have limitations)
  • 24-hour fitness facilities
  • Luggage storage
  • Property confirms they are implementing enhanced cleaning measures
  • Meeting rooms
  • Fireplace in lobby
  • Individually-wrapped food options are available for breakfast
  • No cribs (infant beds) available
  • Airport transportation (surcharge)
  • Banquet hall
  • Parking (limited spaces)
  • Dry cleaning/laundry service
  • Nightclub
  • Tours/ticket assistance
  • Number of restaurants - 1
  • Designated smoking areas (fines apply)
  • Safe-deposit box at front desk
  • Property confirms they are implementing guest safety measures
  • Laundry facilities
  • Wheelchair-accessible registration desk
  • Individually-wrapped food options are available through room service
  • Spa services on site
  • Business center
  • Food service has been amended for enhanced safety
  • Property is cleaned with disinfectant
  • Individually-wrapped food options are available for dinner
  • Ballroom
  • Grocery/convenience store
  • Service animals not allowed
  • Contactless check-in is available
  • Number of coffee shops/cafes - 1
  • Elevator
  • Valet parking (surcharge)
  • Snack bar/deli
  • Guest accommodation is sealed after cleaning
  • Wheelchairs available on site
  • Secured parking
  • Contactless food service / room service is available
  • Gift shops or newsstand
  • Uncovered parking
  • Concierge services
  • Designated smoking areas
  • Porter/bellhop
  • Contactless check-out is available
  • 24-hour business center


Jalan Yos Sudarso 11

Customers rating

2089 reviews by TrustYou

Hotel badges

  • City Hotel

Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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