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Information about Garden Palace Hotel Surabaya Hotel

Near Surabaya Plaza Shopping Mall

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Surabaya? This hotel has facilities measuring 8608 square feet (800 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.Make yourself at home in one of the 360 air-conditioned guestrooms. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers.Enjoy recreational amenities such as a nightclub and a health club. This hotel also features complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.Enjoy international cuisine at Green House, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the bar/lounge or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.With a stay at Garden Palace Hotel Surabaya, you'll be centrally located in Surabaya, just a 3-minute walk from Surabaya Plaza Shopping Mall and 11 minutes by foot from Grand City Surabaya. This 4-star hotel is 0.6 mi (1 km) from Tunjungan Plaza and 2.6 mi (4.2 km) from Surabaya Town Square.

Services of Garden Palace Hotel Surabaya Hotel

  • WiFi
  • Guest accommodation is disinfected between stays
  • Room service
  • Temporary art galleries
  • Parking
  • 24-hour front desk
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Free parking
  • Safety deposit box
  • Delivered food is securely covered
  • Breakfast in the room
  • Fax/photocopying
  • 24-hour security
  • CCTV in common areas
  • Car hire
  • Process in place to check health of guests
  • First aid kit available
  • Daily housekeeping
  • Soundproof rooms
  • Live sport events (broadcast)
  • Live music/performance
  • Massage
  • Free WiFi
  • Snack bar
  • Concierge service
  • Restaurant
  • CCTV outside property
  • Kid meals
  • Use of cleaning chemicals that are effective against Coronavirus
  • Business centre
  • Garden
  • Mobile app for room service
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Private parking
  • Family rooms
  • Guest accommodation sealed after cleaning
  • Bridal suite
  • Laundry
  • Spa and wellness centre
  • Valet parking
  • On-site parking
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Nightclub/DJ
  • Fitness centre
  • Hand sanitizer in guest accommodation and key areas
  • Kid-friendly buffet
  • Access to health care professionals
  • Bar
  • Dry cleaning
  • Ticket service
  • VIP room facilities
  • Lift
  • Lockers
  • Shuttle service (additional charge)
  • Food can be delivered to guest accommodation
  • Express check-in/check-out
  • Internet services
  • Physical distancing rules followed
  • Evening entertainment
  • Newspapers
  • Meeting/banquet facilities
  • Air conditioning
  • Cashless payment available
  • Contactless check-in/check-out
  • Non-smoking rooms
  • Shared lounge/TV area
  • Terrace
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Physical distancing in dining areas

Address

Jalan Yos Sudarso 11

Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on lastminute.com and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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