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Information about Casa Mateo Villa Hotel

Casa Mateo offers a luxurious retreat 5 minutes' drive from Petitenget Beach. The elegant villa boasts a private pool, sun terrace and a sauna. Guests enjoy free return airport transfers and free Wi-Fi access. A 10-minute drive from Canggu Club, Casa Mateo is a 30-minute drive from Ngurah Rai International Airport. The spacious villa is tastefully appointed with ample living and dining area with plush sofas, flat-screen satellite TV and DVD player. Each air-conditioned bedroom includes a personal safe and an en suite bathroom with free bath amenities. Barbecue facilities, business centre and soothing in-villa massages are offered. Guests also enjoy the convenience of on-site laundry, babysitting and car rental services. Staff can assist with grocery deliveries upon request. Available at an additional charge, the in-villa dining service is provided by the in-house chef, offering an extensive menu of both Eastern and Western delights.

Please inform Casa Mateo Villa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of IDR 1000000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that the property requires a deposit payment. Staff will contact guests directly for payment instructions.

Services of Casa Mateo Villa Hotel

  • Ironing service
  • 24-hour security
  • Use of cleaning chemicals that are effective against Coronavirus
  • Babysitting/child services
  • Manicure
  • Bicycle rental
  • Cashless payment available
  • Windsurfing
  • Tennis court
  • Airport shuttle
  • Live music/performance
  • Horse riding
  • Movie nights
  • Water park
  • Smoke alarms
  • Grocery deliveries
  • Canoeing
  • Children's playground
  • Couples massage
  • Business centre
  • Parking on site
  • CCTV outside property
  • BBQ facilities
  • Thermometers for guests provided by property
  • Guest accommodation is disinfected between stays
  • Kids' pool
  • Massage
  • Shared lounge/TV area
  • Shallow end
  • Beauty Services
  • Safety deposit box
  • Face masks for guests available
  • Cooking class
  • Airport drop off
  • Laundry
  • Family rooms
  • Bike tours
  • Dry cleaning
  • Spa/wellness packages
  • Physical distancing rules followed
  • Bar
  • Lockers
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Picnic area
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • Special diet menus (on request)
  • Shuttle service (additional charge)
  • Foot massage
  • Walking tours
  • Currency exchange
  • Open-air bath
  • CCTV in common areas
  • Key access
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Wine/champagne
  • Parking
  • First aid kit available
  • Security alarm
  • Spa facilities
  • Garden
  • Airport shuttle (additional charge)
  • Outdoor furniture
  • Karaoke
  • Sauna
  • Personal trainer
  • Baby safety gates
  • Internet services
  • Body treatments
  • Shuttle service
  • Body scrub
  • Car hire
  • Free WiFi
  • Tour or class about local culture
  • Outdoor pool
  • Air conditioning
  • Terrace
  • Sun loungers or beach chairs
  • Sun terrace
  • Spa lounge/relaxation area
  • Cycling
  • Hand massage
  • WiFi
  • Shared kitchen
  • Outdoor pool (all year)
  • Themed dinner nights
  • Concierge service
  • Fruits
  • Full body massage
  • Airport pick up
  • Swimming pool
  • Room service
  • Private check-in/check-out
  • Solarium
  • Fax/photocopying
  • Head massage
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Daily housekeeping
  • Kid meals
  • Pedicure
  • Free parking
  • Invoice provided
  • Diving
  • Non-smoking rooms
  • Swimming Pool
  • Neck massage
  • Hand sanitizer in guest accommodation and key areas
  • Fire extinguishers
  • Physical distancing in dining areas
  • Yoga classes
  • Back massage

Address

Jalan Braban no 103X, Banjar Taman

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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