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Information about Mercure Pontianak City Center Hotel

Near Ayani Mega Mall

A stay at Mercure Pontianak City Center places you in the heart of Pontianak, just a 3-minute walk from Ayani Mega Mall and within a 5-minute drive of Gajah Mada Shopping Complex. This 4-star hotel is 3.2 mi (5.1 km) from Alun Alun Kapuas and 7.3 mi (11.8 km) from Equator Monument.The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change): Dining venue(s)Fitness facilities Due to COVID-19, this property’s food and beverage options may be limited.Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.Grab a bite at Ebony, a restaurant which features a bar/lounge and a pool view. You can also stay in and take advantage of the 24-hour room service. Breakfast is available for a fee.Make yourself at home in one of the 265 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature hair dryers and slippers. Conveniences include phones, as well as safes and desks.Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Services of Mercure Pontianak City Center Hotel

  • Terrace
  • Breakfast in the room
  • Non-smoking rooms
  • Daily housekeeping
  • Fire extinguishers
  • Meeting/banquet facilities
  • Room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Bar
  • Facilities for disabled guests
  • Massage
  • Cashless payment available
  • Concierge service
  • Private parking
  • BBQ facilities
  • Business centre
  • Live music/performance
  • Pool/beach towels
  • Themed dinner nights
  • Packed lunches
  • Parking
  • Guest accommodation is disinfected between stays
  • 24-hour front desk
  • First aid kit available
  • Airport shuttle
  • Face masks for guests available
  • Valet parking
  • Restaurant
  • Luggage storage
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Shared lounge/TV area
  • Ironing service
  • Family rooms
  • Fitness centre
  • Air conditioning
  • Free parking
  • Mobile app for room service
  • Car hire
  • Lift
  • Staff follow all safety protocols as directed by local authorities
  • Invoice provided
  • Internet services
  • Process in place to check health of guests
  • WiFi
  • Fax/photocopying
  • Physical distancing in dining areas
  • Cycling
  • Smoke alarms
  • Access to health care professionals
  • Airport shuttle (additional charge)
  • Physical distancing rules followed
  • Use of cleaning chemicals that are effective against Coronavirus
  • WiFi available in all areas
  • 24-hour security
  • Laundry
  • Contactless check-in/check-out
  • Guest accommodation sealed after cleaning
  • CCTV in common areas
  • Thermometers for guests provided by property
  • Free WiFi
  • CCTV outside property
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Security alarm
  • Hand sanitizer in guest accommodation and key areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Soundproof rooms
  • Safety deposit box
  • Food can be delivered to guest accommodation
  • Delivered food is securely covered

Address

Jalan Jenderal Ahmad Yani, 91

Customers rating

96
3804 reviews by TrustYou

Hotel badges

  • Business Hotel

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Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

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