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Information about Hotel Villa del Lago

Hotel Villa del Lago is located on the island of Flores, right on Lake Peten Itza. It features excellent lake views, in addition to free WiFi. Each room here is air-conditioned and includes a cable TV, a safety-deposit box and a desk. They also feature a private bathroom with a shower. At Hotel Villa del Lago you will find a 24-hour front desk, a garden and a terrace. Other facilities offered at the property include a tour desk and a laundry. Restaurants can be found within 150 metres of the property, and Petencito Zoo can be reached in a 15-minute drive. Mundo Maya International Airport is 3.5 km from the property.

Please inform Hotel Villa del Lago in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Services of Hotel Villa del Lago

  • 24-hour security
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Concierge service
  • CCTV in common areas
  • Ticket service
  • Guest accommodation is disinfected between stays
  • WiFi available in all areas
  • CCTV outside property
  • Library
  • Guests have the option to reuse towels
  • Have you removed, or never offered, all plastic bottles for other drinks?
  • First aid kit available
  • Tours and activities organized by local guides and businesses offered
  • At least 80% of food is sourced from your region
  • Free WiFi
  • Guests can opt-out of daily cleaning service
  • WiFi
  • Physical distancing rules followed
  • Physical distancing in dining areas
  • Packed lunches
  • Use of cleaning chemicals that are effective against Coronavirus
  • Internet services
  • Wild (non-domesticated) animals are not displayed/interacted with while captive on the property or harvested, consumed, or sold.
  • Garden
  • Breakfast takeaway containers
  • Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal
  • Have you removed, or never offered, all plastic cutlery and tableware?
  • Process in place to check health of guests
  • Have you removed, or never offered, all single-use plastic miniature shampoo, conditioner, and body wash bottles?
  • Breakfast in the room
  • Non-smoking rooms
  • Terrace
  • Beachfront
  • Air conditioning
  • Family rooms
  • Tour desk
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Daily housekeeping
  • Board games/puzzles
  • Local artists are offered a platform to display their talents
  • Hand sanitizer in guest accommodation and key areas
  • Luggage storage
  • Safety deposit box
  • Food can be delivered to guest accommodation
  • Currency exchange
  • Restaurant
  • Have you removed, or never offered, all plastic cups?
  • Staff follow all safety protocols as directed by local authorities
  • Delivered food is securely covered
  • 24-hour front desk
  • Children television networks
  • Fire extinguishers
  • Non-smoking throughout
  • Green spaces such as gardens/rooftop gardens on the property
  • Have you removed, or never offered, all plastic stirrers?
  • All plates, cutlery, glasses and other tableware have been sanitized
  • At least 80% of lighting uses energy-efficient LED bulbs
  • Sun terrace


Calle Centroamerica

Customers rating

267 reviews by TrustYou

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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