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Information about Palazzo Duca Hotel

Near the Venetian harbour in the old city of Chania, Palazzo Duca features elegant studios and apartments with air conditioning and free Wi-Fi throughout. Taverns, café-bars and the central market are within a short stroll. Fitted with Cocomat mattresses, the accommodation offers a kitchenette, fridge, LCD satellite TV and safe. Free toiletries are also included, while some have a spa bath or seating area. Most units open out to a balcony with views of the old city. Nea Chora beach is just 800 metres from Palazzo Duca. Other popular beaches, such as Chrissi Akti and Agii Apostoli, are located less than 3 km away. Chania International Airport is at a distance of 12 km.

Please inform Palazzo Duca in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. During the winter period (November to March), the reception will be open for a limited amount of time. Please also note that during this period, housekeeping services are provided every 2 days. Please inform the property of your arrival time in advance, in order to arrange check-in details.

Services of Palazzo Duca Hotel

  • Food can be delivered to guest accommodation
  • Key card access
  • Luggage storage
  • Guest accommodation sealed after cleaning
  • Shuttle service (additional charge)
  • Guest accommodation is disinfected between stays
  • Smoke alarms
  • Private check-in/check-out
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • CCTV outside property
  • Lift
  • Face masks for guests available
  • Special diet menus (on request)
  • Shared lounge/TV area
  • Non-smoking throughout
  • Internet services
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Fire extinguishers
  • Family rooms
  • Breakfast in the room
  • Terrace
  • Tour desk
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Key access
  • CCTV in common areas
  • Invoice provided
  • Physical distancing in dining areas
  • Non-smoking rooms
  • Physical distancing rules followed
  • Allergy-free room
  • Express check-in/check-out
  • Free WiFi
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Shuttle service
  • First aid kit available
  • Outdoor furniture
  • Designated smoking area
  • Hand sanitizer in guest accommodation and key areas
  • Sun terrace
  • Soundproof rooms
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Daily housekeeping
  • Car hire
  • Delivered food is securely covered
  • Safety deposit box
  • Air conditioning
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • WiFi available in all areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Heating
  • Fax/photocopying
  • WiFi
  • Breakfast takeaway containers
  • Cashless payment available

Address

27 - 29 Douka Str.

Customers rating

92
331 reviews by TrustYou

Hotel badges

  • City Hotel

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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