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Information about Hotel Stadt Hamburg

Set behind a pretty façade, Hotel Stadt Hamburg is located directly beside the harbour in Heilighafen. It offers a daily buffet breakfast with teas, coffee and juices. The modern rooms feature satellite TV and a private bathroom. Free WiFi is available in the entire property. A variety of restaurants can be found within a 3-minute walk of the property. You can enjoy scenic walks along the Baltic Sea coast, or explore the shops and bars around the town centre. The A1 motorway is 1.5 km away. From 2015 onwards, guests will enjoy on-site parking free of charge (1 parking space per room).

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property. Please contact the property in advance if you expect to arrive after 18:00. Bicycle storage places are subject to availability and can only be guaranteed on prior notice.

Services of Hotel Stadt Hamburg

  • Cashless payment available
  • Private parking
  • Packed lunches
  • Contactless check-in/check-out
  • Security alarm
  • Cycling
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • CCTV in common areas
  • Guest accommodation is disinfected between stays
  • Newspapers
  • Smoke alarms
  • Mini-market on site
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Free WiFi
  • Parking
  • Physical distancing rules followed
  • Use of cleaning chemicals that are effective against Coronavirus
  • WiFi available in all areas
  • Physical distancing in dining areas
  • Invoice provided
  • Non-smoking rooms
  • Heating
  • Shoeshine
  • Fax/photocopying
  • WiFi
  • Free parking
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Hiking
  • On-site parking
  • Internet services
  • Family rooms
  • Staff follow all safety protocols as directed by local authorities
  • Fire extinguishers
  • Barber/beauty shop
  • Terrace
  • Process in place to check health of guests
  • Safety deposit box
  • Books, DVDs, music for children
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Vending machine (drinks)
  • Mini golf
  • Non-smoking throughout
  • First aid kit available
  • ATM/cash machine on site
  • Water sport facilities (on site)
  • Fishing
  • Luggage storage
  • Hand sanitizer in guest accommodation and key areas
  • Special diet menus (on request)
  • Gift shop
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Sun terrace


Hafenstraße 17

Customers rating

860 reviews by TrustYou

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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