NH Collection Hamburg City Hotel

Services of NH Collection Hamburg City Hotel

• Mobile app for room service
• Air conditioning
• Fitness centre
• Process in place to check health of guests
• Internet services
• Delivered food is securely covered
• Guests have the option to cancel any cleaning services for their accommodation during their stay
• Access to health care professionals
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Spa and wellness centre
• Dry cleaning
• Tours and activities organized by local guides and businesses offered
• Physical distancing in dining areas
• WiFi
• Fax/photocopying
• Snack bar
• Invoice provided
• Use of cleaning chemicals that are effective against Coronavirus
• Physical distancing rules followed
• Guests have the option to reuse towels
• WiFi available in all areas
• Food waste policy in place that includes education, food waste prevention, reduction, recycling, and disposal
• Packed lunches
• Only using water-efficient showers (e.g smart showers, low-flow showerheads)
• Parking
• 100% renewable electricity is used throughout the property
• Have you removed, or never offered, all plastic cutlery and tableware?
• Garden
• Shoeshine
• Have you removed, or never offered, all plastic stirrers?
• Breakfast takeaway containers
• Concierge service
• 24-hour front desk
• Guest accommodation is disinfected between stays
• Ironing service
• Facilities for disabled guests
• Recycling bins are available to guests and waste is recycled
• Smoke alarms
• Property is cleaned by professional cleaning companies
• Sun terrace
• Pets allowed
• Face masks for guests available
• First aid kit available
• Lift
• Shared lounge/TV area
• Luggage storage
• All windows are double-glazed
• Bicycle rental
• At least 80% of lighting uses energy-efficient LED bulbs
• Terrace
• Breakfast in the room
• Family rooms
• Safety deposit box
• Daily housekeeping
• No single-use plastics
• Bar
• Room service
• Wild (non-domesticated) animals are not displayed/interacted with while captive on the property or harvested, consumed, or sold.
• Guests can opt-out of daily cleaning service
• Have you removed, or never offered, all plastic straws?
• Screens or physical barriers placed between staff and guests in appropriate areas
• Cashless payment available
• Ticket service
• Non-smoking rooms
• Express check-in/check-out
• Key card or motion-controlled electricity for guests
• Allergy-free room
• Laundry
• Heating
• Invest a percentage of revenue back into community projects or sustainability projects
• Linens, towels and laundry washed in accordance with local authority guidelines
• Security alarm
• Parking on site
• Free WiFi
• Thermometers for guests provided by property
• CCTV in common areas
• Bicycle rental (additional charge)
• Contactless check-in/check-out
• Soundproof rooms
• Have you removed, or never offered, all plastic cups?
• Hand sanitizer in guest accommodation and key areas
• Provide guests with information regarding local ecosystems, heritage and culture, as well as visitor etiquette
• Fire extinguishers
• Kid-friendly buffet
• Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
• Sauna
• Staff follow all safety protocols as directed by local authorities
• Hammam
• Non-smoking throughout
• Special diet menus (on request)
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized
• Green spaces such as gardens/rooftop gardens on the property