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Information about Hotel NeuHaus - ein Inklusionsbetrieb

Become part of our vision of a better society at the city's first and only 3-star inclusive hotel. Our team consists of people with and without disabilities/restrictions who have one thing in common - a lot of heart and talent that they contribute to the highest satisfaction of our guests. This creates a very special atmosphere of attentiveness and cordiality. This modern hotel in Dortmund city centre offers free Wi-Fi, varied breakfast buffets, and easy access to public transport. The Westfalenhallen exhibition area is 10 minutes away by car. Each of the spacious rooms at the non-smoking Hotel Neu-Haus features cable TV and a modern bathroom. Rooms for guests with allergies and barrier-free rooms are available. The historic market square is a 7-minute walk from the Neu-Haus. The Ostentor tram stop is a 5-minute walk away. It provides frequent connections to Dortmund Central Station and Dortmund Airport. Public parking spaces are located outside the Hotel Neu-Haus.

Please inform Hotel NeuHaus - ein Inklusionsbetrieb in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Please note the reception opening times: Mondays-Saturdays: from 06:00 to 20:00. Sundays and public holidays: from 06:00 to 14:30. Late check-in is only possible if arranged with the hotel in advance. Breakfast is included free of charge for children under the age of 11. Please note that the extra beds are upon request.

Services of Hotel NeuHaus - ein Inklusionsbetrieb

  • Physical distancing rules followed
  • Physical distancing in dining areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Kid-friendly buffet
  • Smoke alarms
  • Pets allowed
  • Vending machine (drinks)
  • Free WiFi
  • Heating
  • Internet services
  • WiFi available in all areas
  • Non-smoking rooms
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Allergy-free room
  • Use of cleaning chemicals that are effective against Coronavirus
  • Room service
  • Facilities for disabled guests
  • WiFi
  • First aid kit available
  • Hand sanitizer in guest accommodation and key areas
  • Fire extinguishers
  • Meeting/banquet facilities
  • Guest accommodation is disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Daily housekeeping
  • Terrace
  • Staff follow all safety protocols as directed by local authorities
  • Luggage storage
  • Lift
  • Special diet menus (on request)
  • Non-smoking throughout
  • Sun terrace
  • All plates, cutlery, glasses and other tableware have been sanitized

Address

Agnes-Neuhaus-Str./ Eingang Ostwall 16

Customers rating

86
161 reviews by TrustYou

Hotel badges

  • City Hotel

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
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  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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