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Information about Kaiser Am Wiener Platz Hotel

This 4-star hotel has air-conditioned rooms with free Wi-Fi and a bidet. It offers direct underground connections to Cologne Arena, the exhibition grounds and the old town. Hotel Kaiser Am Wiener Platz has a Swiss-style breakfast room and an elegant Victorian Club Bar. The bar stays open as long as you want and has an 18th-century theme. Hotel Kaiser offers private parking for a small daily charge. Mülheim Wiener Platz underground station is a 5-minute walk away.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Services of Kaiser Am Wiener Platz Hotel

  • Allergy-free room
  • Security alarm
  • ATM/cash machine on site
  • Heating
  • CCTV outside property
  • CCTV in common areas
  • Free WiFi
  • Parking
  • First aid kit available
  • Smoke alarms
  • Parking on site
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Pets allowed
  • Physical distancing rules followed
  • Invoice provided
  • Physical distancing in dining areas
  • Fax/photocopying
  • WiFi available in all areas
  • Private parking
  • Cashless payment available
  • WiFi
  • Non-smoking rooms
  • Barber/beauty shop
  • Family rooms
  • Lift
  • Daily housekeeping
  • Internet services
  • Soundproof rooms
  • Hand sanitizer in guest accommodation and key areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Luggage storage
  • Fire extinguishers
  • Special diet menus (on request)
  • Food can be delivered to guest accommodation
  • Meeting/banquet facilities
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Shared lounge/TV area
  • Designated smoking area
  • Minimarket on site
  • Non-smoking throughout

Address

Genovevastr. 10-14

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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